Martwain Johnston
Philadelphia
Summary
Experienced Senior Store Manager with a decade of sales, operations, and strategic business management expertise. Committed to nurturing and retaining top talent through effective coaching, training, and motivation. Adept at managing diverse operational functions from finance to customer issue resolution, ensuring budget control, exceptional customer experiences, and streamlined operations. Eager to leverage comprehensive skill set and leadership abilities to drive success for an organization in search of a dedicated, well-rounded leader with a strong work ethic.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Paint Prepper
Straube's Aircraft Services
12.2024 - Current
- Prepared surfaces for painting by cleaning, sanding, and applying primers to ensure optimal adhesion.
- Operated various hand tools and equipment to execute paint prep tasks efficiently and safely.
- Inspected surfaces for defects and reported issues to improve overall finish quality.
- Demonstrated attention to detail while inspecting surfaces for flaws or defects prior to painting processes.
- Removed grease, dirt and rust from surfaces of vehicles prior to painting.
- Filled small tents and scratches with body fillers and smoothed excess materials.
- Prepared vehicles for paint application by taping and masking different areas.
Senior Store Manager
Mavis Tire
02.2023 - Current
- Boosted regional sales by 50%, implementing targeted marketing strategies and fostering strong client relationships.
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
Social Media Content Creator: Play Grubbin'
Self Employed
11.2022 - Current
- Became effective at creating Mukbang content which involves foods(Exotic Produce, Seafood, Creative Dishes)
- Created over 50 ASMR videos that soothe and calm those with anxiety
- Increased audience engagement through development of tailored content for each platform. (YouTube, TikTok, Instagram, Facebook)
- Developed effective social media strategy, resulting in consistent growth in followers and engagement rates.
- Developed in-depth understanding of digital and mobile marketing practices and media.
- Collaborated with influencers to create sponsored content, expanding brand exposure and attracting new followers.
- Managed social media accounts, ensuring timely responses to comments and messages from community.
Maintenance Technician Supervisor
Marquees Restoration
07.2022 - 06.2023
- Collaborated with team members to complete larger repair projects efficiently with 100% success rate.
- Streamlined workflow by optimizing equipment layout and arrangement in facility, increasing productivity and sales by 50%.
- Worked on various types of repairs with roof leaks, metal repair, isolation repair, metal deck repair, wood repair
- Improved equipment functionality by conducting regular maintenance checks and repairs.
- Reduced downtime by quickly diagnosing and resolving technical issues on machinery.
- Installation of different types of roofing systems such as TPO, BUR, EPDM, Single-ply, coatings, Hot tar, torch down, and other forms of low-slope roofing systems
Postal Service Employee Clerk
United States Postal Service
01.2013 - 01.2021
- Enhanced customer satisfaction by efficiently sorting, routing, and distributing mail to appropriate destinations.
- Accelerated processing times with effective use of automated equipment for mail sorting and distribution.
- Ensured smooth operations through regular maintenance checks on postal equipment, reporting malfunctions promptly for quick resolution.
- Gather APC’s and hampers according to each post office's requirements in order to ship organized mail to stations and warehouses
- Maintained accurate records of mail volume processed, ensuring streamlined operations and timely delivery.
- Processed average of 25,000 letters per hour through automatic mail sorter
Commercial Roofer
Jottan Incorporated
08.2011 - 07.2012
- Enhanced team collaboration for timely project completion through clear communication and task delegation.
- Increased project efficiency by 50% by implementing effective roofing materials and techniques.
- Performed thorough inspections to identify potential issues, ensuring long-lasting roof installations.
- Improved customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Maintained detailed records of completed projects, streamlining future maintenance processes.
Education
Bachelor of Science - Psychology
University of Delaware
2010
Skills
- Strategic Planning
- Customer Retention
- Social Media Management
- Audience Engagement
- Teamwork and Collaboration
- Analytical Thinking
- Video Editing/Storytelling
Certification
- Certified Scrum Master: ID1922275
- OSHA 10 Hour Outreach Training
- FEMA Reservist
- Diversity & Inclusion Training
- American Red Cross First Aid/CPR/AED, 2009 – 2019
Achievements And Awards
- Rugby World Cup-2017
- Serevi 7’s Championship Bowl Winner-2015
- D1AA National Championship-2007
- Top 150 player as a wide receiver at Trinity-Pawling-2006
Timeline
Paint Prepper
Straube's Aircraft Services
12.2024 - Current
Senior Store Manager
Mavis Tire
02.2023 - Current
Social Media Content Creator: Play Grubbin'
Self Employed
11.2022 - Current
Maintenance Technician Supervisor
Marquees Restoration
07.2022 - 06.2023
Postal Service Employee Clerk
United States Postal Service
01.2013 - 01.2021
Commercial Roofer
Jottan Incorporated
08.2011 - 07.2012
Bachelor of Science - Psychology
University of Delaware
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