Some excel and word experience
Marty Brown
Waynesboro,PA
Work Preference
Overview
21
21
years of professional experience
4
4
years of post-secondary education
Work History
Receiving/Returns Lead
NVR Manufacturing
03.2015 - 10.2025
- Oversaw returns processing operations, ensuring compliance with company policies and industry standards.
- Trained and mentored team members on best practices for handling and documenting return shipments.
- Streamlined returns workflow to enhance efficiency and reduce turnaround times for product exchanges.
- Implemented quality control measures to assess returned items, improving accuracy in inventory management.
- Utilized inventory management systems to track return status and ensure accurate reporting of metrics.
- Collaborated with cross-functional teams to resolve customer inquiries related to product returns effectively.
- Developed standard operating procedures for returns processing, enhancing operational consistency across the department.
- Conducted regular audits of return processes, identifying areas for improvement and implementing corrective actions.
- Unloaded, inspected, and stored damaged and returned products.
- Operated electric pallet jack, forklift and manlift.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Sorted and delivered materials to different work areas and staff.
- Compared shipping orders and invoices against contents received to verify accuracy.
General Foreman/Supervisor/Surveyor
Precision Underground Construction
11.2004 - 02.2015
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Summary
Professional logistics specialist with strong focus on returns management and process optimization. Adept at leading teams, ensuring efficient operations, and adapting to evolving requirements. Skilled in inventory control, problem-solving, and customer service. Known for reliability, collaboration, and driving tangible results. Experienced with managing returns processes efficiently and effectively. Utilizes problem-solving skills and strategic planning to enhance operational workflows. Track record of improving customer satisfaction and team productivity through strong leadership and inventory management.
Skills
Warehouse operations
Return authorization
Workplace safety
Shipping and receiving
Product inspection
Teamwork
Customer service
Problem-solving
Time management
Attention to detail
Problem-solving abilities
Multitasking
Excellent communication
Reliability
Certification
- Forklift License - over 20 years
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved customer service issues which led to employee of the month multiple times.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Languages
English
Native or Bilingual
Education
High School Diploma -
Francis Scott Key
Union Bridge, MD 08.1983 - 06.1988
Timeline
Receiving/Returns Lead
NVR Manufacturing
03.2015 - 10.2025
General Foreman/Supervisor/Surveyor
Precision Underground Construction
11.2004 - 02.2015
High School Diploma -
Francis Scott Key
08.1983 - 06.1988