Marty Capers
DeSoto,TX
Summary
Proven Security Officer and Motor Coach Operator with a track record of enhancing passenger safety and satisfaction at Allied Universal Security Services. Skilled in incident reporting and adept at improving operational efficiency. Demonstrates strong communication abilities and a commitment to security protocols, contributing to a 30% reduction in safety incidents.
Overview
13
13
years of professional experience
Work History
Security Officer
Allied Universal Security Services
06.2022 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Delivery Driver
Amazon
10.2021 - 01.2022
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Trainee Train Operator
Dallas Area Rapid Transit, Dart
08.2021 - 10.2021
- Learned new materials, processes, and programs quickly.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Attended training courses to build understanding of processes, techniques, and industry.
- Supported departmental tasks to increase understanding of industry processes.
Rideshare Driver
Lyft
06.2021 - 08.2021
- Responded to passenger concerns and complaints politely and professionally.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
Motor Coach Operator
Premier Motor Coach and Limousine Services
03.2016 - 06.2021
- Delivered excellent customer service by responding to inquiries, resolving issues, and providing assistance as needed.
- Improved fuel efficiency with careful route planning and consistent monitoring of vehicle performance.
- Conducted regular safety training sessions for new hires or returning employees, instilling the importance of adherence to company standards and regulations.
- Adapted quickly to unforeseen circumstances such as road closures or detours, making necessary adjustments without compromising safety or timeliness goals.
- Utilized advanced onboard technology effectively for navigation purposes while also maintaining familiarity with traditional map-based routing methods when needed.
- Assisted passengers with special needs, ensuring a comfortable and accessible travel experience for all customers.
- Enhanced passenger satisfaction by providing safe and timely transportation services.
- Navigated traffic conditions skillfully while adhering to established schedules, minimizing delays or disruptions in service.
- Ensured smooth operations, conducting thorough pre-trip inspections and addressing maintenance issues promptly.
- Managed challenging situations calmly and professionally, maintaining positive relationships with passengers and coworkers alike.
- Supported company initiatives for environmental sustainability, adopting eco-friendly driving habits that reduced carbon emissions.
- Contributed to increased revenues by driving additional charters during peak seasons or special events.
- Reduced accidents and maintained safety records by adhering to company policies and federal regulations.
- Promoted teamwork among fellow operators, sharing best practices for safe driving techniques and efficient routes.
- Maintained punctuality, consistently arriving at destinations on schedule through efficient route planning and time management skills.
- Completed detailed trip reports accurately after each journey, documenting mileage traveled, hours worked, fuel consumption rates, and any incidents encountered during transit operations.
- Collaborated with dispatchers to communicate route updates or changes, ensuring accurate information was relayed to passengers.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Transported passengers safely along prescribed routes according to tight schedules.
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
Motor Coach Operator
Roadrunner Charters Buses Company
05.2014 - 03.2016
- Delivered excellent customer service by responding to inquiries, resolving issues, and providing assistance as needed.
- Improved fuel efficiency with careful route planning and consistent monitoring of vehicle performance.
- Adapted quickly to unforeseen circumstances such as road closures or detours, making necessary adjustments without compromising safety or timeliness goals.
- Conducted regular safety training sessions for new hires or returning employees, instilling the importance of adherence to company standards and regulations.
Motor Coach Operator
Echo Charter Bus Company
06.2012 - 05.2014
- Delivered excellent customer service by responding to inquiries, resolving issues, and providing assistance as needed.
- Improved fuel efficiency with careful route planning and consistent monitoring of vehicle performance.
- Conducted regular safety training sessions for new hires or returning employees, instilling the importance of adherence to company standards and regulations.
- Adapted quickly to unforeseen circumstances such as road closures or detours, making necessary adjustments without compromising safety or timeliness goals.
Education
Associate Degree in Barber And Hair Styling -
Texas Barber College
5148 S. Lancaster Rd. Dallas, Tx. 7524108-2009
Associate of Arts - Radio And Television Broadcasting
Columbia School Of Broadcasting
Dallas, TX10-1992
High School Diploma -
Franklin D. Rooseveit High School
Dallas, TX05-1975
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
Timeline
Security Officer
Allied Universal Security Services
06.2022 - Current
Delivery Driver
Amazon
10.2021 - 01.2022
Trainee Train Operator
Dallas Area Rapid Transit, Dart
08.2021 - 10.2021
Rideshare Driver
Lyft
06.2021 - 08.2021
Motor Coach Operator
Premier Motor Coach and Limousine Services
03.2016 - 06.2021
Motor Coach Operator
Roadrunner Charters Buses Company
05.2014 - 03.2016
Motor Coach Operator
Echo Charter Bus Company
06.2012 - 05.2014
Associate Degree in Barber And Hair Styling -
Texas Barber College
Associate of Arts - Radio And Television Broadcasting
Columbia School Of Broadcasting
High School Diploma -
Franklin D. Rooseveit High School
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