Marty Capers
DeSoto,TX
Summary
Proven Security Officer and Motor Coach Operator with a track record of enhancing passenger safety and satisfaction at Allied Universal Security Services. Skilled in incident reporting and adept at improving operational efficiency. Demonstrates strong communication abilities and a commitment to security protocols, contributing to a 30% reduction in safety incidents.
Overview
13
13
years of professional experience
Work History
Security Officer
Allied Universal Security Services
3011 Gateway Dr. #300 , Irving, Tx. 75063
06.2022 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Delivery Driver
Amazon
4445 Rock Quarry Rd , Dallas, Tx
10.2021 - 01.2022
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Trainee Train Operator
Dallas Area Rapid Transit, Dart
1401 Pacific Ave , Dallas, Tx.
08.2021 - 10.2021
- Learned new materials, processes, and programs quickly.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Attended training courses to build understanding of processes, techniques, and industry.
- Supported departmental tasks to increase understanding of industry processes.
Rideshare Driver
Lyft
2214 Century Center Blvd, Irving, Tx
06.2021 - 08.2021
- Responded to passenger concerns and complaints politely and professionally.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
Motor Coach Operator
Premier Motor Coach and Limousine Services
4525 Production Dr. Dallas, Tx
03.2016 - 06.2021
- Delivered excellent customer service by responding to inquiries, resolving issues, and providing assistance as needed.
- Improved fuel efficiency with careful route planning and consistent monitoring of vehicle performance.
- Conducted regular safety training sessions for new hires or returning employees, instilling the importance of adherence to company standards and regulations.
- Adapted quickly to unforeseen circumstances such as road closures or detours, making necessary adjustments without compromising safety or timeliness goals.
- Utilized advanced onboard technology effectively for navigation purposes while also maintaining familiarity with traditional map-based routing methods when needed.
- Assisted passengers with special needs, ensuring a comfortable and accessible travel experience for all customers.
- Enhanced passenger satisfaction by providing safe and timely transportation services.
- Navigated traffic conditions skillfully while adhering to established schedules, minimizing delays or disruptions in service.
- Ensured smooth operations, conducting thorough pre-trip inspections and addressing maintenance issues promptly.
- Managed challenging situations calmly and professionally, maintaining positive relationships with passengers and coworkers alike.
- Supported company initiatives for environmental sustainability, adopting eco-friendly driving habits that reduced carbon emissions.
- Contributed to increased revenues by driving additional charters during peak seasons or special events.
- Reduced accidents and maintained safety records by adhering to company policies and federal regulations.
- Promoted teamwork among fellow operators, sharing best practices for safe driving techniques and efficient routes.
- Maintained punctuality, consistently arriving at destinations on schedule through efficient route planning and time management skills.
- Completed detailed trip reports accurately after each journey, documenting mileage traveled, hours worked, fuel consumption rates, and any incidents encountered during transit operations.
- Collaborated with dispatchers to communicate route updates or changes, ensuring accurate information was relayed to passengers.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Transported passengers safely along prescribed routes according to tight schedules.
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
Motor Coach Operator
Roadrunner Charters Buses Company
8972 Trinity Blvd, Hurst, Tx.
05.2014 - 03.2016
- Delivered excellent customer service by responding to inquiries, resolving issues, and providing assistance as needed.
- Improved fuel efficiency with careful route planning and consistent monitoring of vehicle performance.
- Adapted quickly to unforeseen circumstances such as road closures or detours, making necessary adjustments without compromising safety or timeliness goals.
- Conducted regular safety training sessions for new hires or returning employees, instilling the importance of adherence to company standards and regulations.
Motor Coach Operator
Echo Charter Bus Company
1505 Skyline Rd. Grand Prairie, Tx 75051
06.2012 - 05.2014
- Delivered excellent customer service by responding to inquiries, resolving issues, and providing assistance as needed.
- Improved fuel efficiency with careful route planning and consistent monitoring of vehicle performance.
- Conducted regular safety training sessions for new hires or returning employees, instilling the importance of adherence to company standards and regulations.
- Adapted quickly to unforeseen circumstances such as road closures or detours, making necessary adjustments without compromising safety or timeliness goals.
Education
Associate Degree in Barber And Hair Styling -
Texas Barber College
5148 S. Lancaster Rd. Dallas, Tx. 7524108-2009
Associate of Arts - Radio And Television Broadcasting
Columbia School Of Broadcasting
Dallas, TX10-1992
High School Diploma -
Franklin D. Rooseveit High School
Dallas, TX05-1975
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
Timeline
Security Officer
Allied Universal Security Services
06.2022 - Current
Delivery Driver
Amazon
10.2021 - 01.2022
Trainee Train Operator
Dallas Area Rapid Transit, Dart
08.2021 - 10.2021
Rideshare Driver
Lyft
06.2021 - 08.2021
Motor Coach Operator
Premier Motor Coach and Limousine Services
03.2016 - 06.2021
Motor Coach Operator
Roadrunner Charters Buses Company
05.2014 - 03.2016
Motor Coach Operator
Echo Charter Bus Company
06.2012 - 05.2014
Associate Degree in Barber And Hair Styling -
Texas Barber College
Associate of Arts - Radio And Television Broadcasting
Columbia School Of Broadcasting
High School Diploma -
Franklin D. Rooseveit High School