MARTY DOLAN
Director Of Operations
Austin,TX
Summary
Results-driven business leader with a proven track record of revenue growth, team building, and operational optimization in diverse industries. Known for fostering strong team cultures, achieving operational excellence, and surpassing performance goals consistently. Skilled in strategic planning, staff development, and customer relationship management. Passionate about leadership, innovation, and delivering exceptional service experiences.
Overview
25
25
years of professional experience
4024
4024
years of post-secondary education
Work History
Service Manager / Local Operations
MOD Bikes
03.2024 - Current
- Led operational improvements and developed a high-performing service team at a premium e-bike retailer.
- Created and implemented SOPs for high-standard operations and customer service.
- Collaborated with the CEO on marketing, product development, and system innovation.
- More than doubled company revenue within the first year through performance management and customer-centric service models.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
Service Manager / Operations
The Peddler Bicycle Shop
07.2022 - 03.2024
- Managed day-to-day operations in a high-volume bike shop, enhancing customer satisfaction and service speed.
- Introduced systems that reduced turnaround time and improved customer retention.
- Conducted staff training sessions that significantly enhanced technical and service capabilities.
Service Manager
Trek/ Bicycle Sport Shop
12.2019 - 07.2022
- Oversaw a large service team, increasing revenue through improved workflows and performance tracking.
- Built customer loyalty through personalized, relationship-based service.
- Successfully mentored a team of 15, fostering personal and professional growth.
Store Manager
Jack and Adams Bicycles
07.2018 - 12.2019
- Managed inventory, staff, and financial reporting.
- Launched successful local marketing campaigns that boosted sales.
- Developed strong community relationships and a loyal customer base.
General Manager
Vaudeville Bistro
08.2017 - 07.2018
- Oversaw front-of-house operations, training, and scheduling.
- Improved service standards and hospitality team effectiveness.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
School Administrator
Manzano Christian School
05.2015 - 05.2017
- Managed academic operations and staff evaluations.
- Provided K–12 counseling, resulting in measurable student success improvements.
- Successfully wrote grants that helped fund our local Boys and Girls club curriculum as well as our affiliate Non Profits.
Office Administrator
Compass Shining Care
05.2014 - 04.2015
- Improved internal administrative systems for a nonprofit care organization.
- Oversaw client medical care team and worked directly with families to provide specialized individual care.
Community Outreach
Dream Center
08.2012 - 08.2013
- Led counseling and outreach programs supporting underserved communities.
Store Manager
RadioShack
01.2005 - 01.2011
- Consistently exceeded sales targets and developed top-performing staff.
Store Manager
Ballwin Cycles
03.2000 - 01.2005
- Expanded business through grassroots marketing and outstanding customer service.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Education
Certificate in Theology - Apologetics
Bethel School of Ministry
Redding, CA05.2015
Bachelor of Science - Business Administration
University of Missouri
St. Louis, MO01-2008
Skills
- Operations Management
- Staff Coaching & Mentoring
- Targeted Marketing Campaigns
- Problem Resolution
- Microsoft Office Suite
- SOP Development
- Counseling & Mediation
- Strategic Planning
- Customer Relationship Management
- Sales Growth Strategies
- Team Leadership & Development
- Operations Management
Timeline
Service Manager / Local Operations
MOD Bikes
03.2024 - Current
Service Manager / Operations
The Peddler Bicycle Shop
07.2022 - 03.2024
Service Manager
Trek/ Bicycle Sport Shop
12.2019 - 07.2022
Store Manager
Jack and Adams Bicycles
07.2018 - 12.2019
General Manager
Vaudeville Bistro
08.2017 - 07.2018
School Administrator
Manzano Christian School
05.2015 - 05.2017
Office Administrator
Compass Shining Care
05.2014 - 04.2015
Community Outreach
Dream Center
08.2012 - 08.2013
Store Manager
RadioShack
01.2005 - 01.2011
Store Manager
Ballwin Cycles
03.2000 - 01.2005
Certificate in Theology - Apologetics
Bethel School of Ministry
Bachelor of Science - Business Administration
University of Missouri
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