MARTY DOLAN
Austin,TX
Summary
Dynamic and results-driven business leader with a proven track record of consistently increasing revenue, building high-performing teams, and optimizing operations across multiple industries. Skilled in employee development, strategic planning, customer service, and business growth. Equally effective in fast-paced retail, service-based, and administrative environments. Passionate about creating strong team cultures and exceeding performance targets.
Service management professional known for high standards and results orientation. Proven track record in optimizing service processes and enhancing team performance. Strong focus on collaboration and adaptability, ensuring reliable support and flexibility in dynamic settings. Demonstrated expertise in team leadership and customer relationship management.
Overview
24
24
years of professional experience
Work History
Service Manager
MOD Bikes
03.2024 - Current
- Spearheading operational improvements and leading a high-performing service team at a premium e-bike retailer.
- Introduced streamlined systems and service protocols to increase efficiency and customer satisfaction.
- Currently contributing to significant revenue growth through innovative business strategies and team development.
Service Manager
The Peddler Bicycle Shop
07.2022 - 03.2024
- Oversaw daily operations and customer service for a busy, locally owned bicycle shop.
- Implemented new service systems that reduced turnaround time and improved customer retention.
- Mentored staff and built a cohesive, productive work environment.
Service Manager
Bicycle Sport Shop / Trek
12.2019 - 07.2022
- Managed a large service team in one of Austin’s busiest bike shops.
- Increased revenue and efficiency by optimizing team workflows and implementing goal-driven tracking systems.
- Cultivated customer loyalty through relationship-based service.
Store Manager
Jack and Adams Bicycles
01.2018 - 12.2019
- Ran daily store operations, including inventory, staffing, and financial reporting.
- Successfully launched local marketing campaigns that led to significant sales growth.
- Developed a strong customer base and community partnerships.
General Manager
Fiesta Winery
07.2017 - 12.2018
- Managed staff, events, and day-to-day operations at a popular Texas winery.
- Boosted event bookings and retail sales through strategic partnerships and team leadership.
General Manager
Vaudeville Bistro
08.2017 - 07.2018
- Oversaw staff training, scheduling, and front-of-house operations in a high-end dining environment.
- Improved customer service standards and led a hospitality-focused team.
School Administrator
Manzano Christian School
05.2015 - 05.2017
- Directed academic operations including scheduling, student services, teacher performance, and parent engagement.
- Provided K–12 counseling that led to measurable improvements in student success.
Office Administrator
Compass Shining Care
05.2014 - 04.2015
- Managed administrative tasks and improved internal systems for a community care organization.
Community Outreach Coordinator
Dream Center
08.2012 - 08.2013
- Led initiatives to support underserved populations through counseling and outreach programs.
Store Manager
RadioShack
01.2005 - 01.2011
- Managed sales and operations, consistently exceeding revenue goals and training top-performing staff.
Tasting Room Manager
Hemingway’s Wine & Bistro
01.2006 - 03.2008
- Directed front-of-house operations and enhanced guest experience through education and hospitality.
Store Manager
Ballwin Cycles
03.2001 - 01.2005
- Grew the business through grassroots marketing and superior customer service.
Education
Theology Certificate - Theology
Bethel School of Ministry
Redding, CA01.2015
Bachelor of Science - Business Administration
University of Missouri
St. Louis, MO05.2008
Skills
- Business operations management
- Leadership coaching
- Sales growth strategy
- Counseling and mediation skills
- Targeted marketing campaigns
- Proficient in Microsoft Office Suite
- Strong organizational skills
- Effective problem resolution
- Staff development
- Client relations management
- Project workflow enhancement
- Team collaboration and leadership
- Collaborative leadership
Timeline
Service Manager
MOD Bikes
03.2024 - Current
Service Manager
The Peddler Bicycle Shop
07.2022 - 03.2024
Service Manager
Bicycle Sport Shop / Trek
12.2019 - 07.2022
Store Manager
Jack and Adams Bicycles
01.2018 - 12.2019
General Manager
Vaudeville Bistro
08.2017 - 07.2018
General Manager
Fiesta Winery
07.2017 - 12.2018
School Administrator
Manzano Christian School
05.2015 - 05.2017
Office Administrator
Compass Shining Care
05.2014 - 04.2015
Community Outreach Coordinator
Dream Center
08.2012 - 08.2013
Tasting Room Manager
Hemingway’s Wine & Bistro
01.2006 - 03.2008
Store Manager
RadioShack
01.2005 - 01.2011
Store Manager
Ballwin Cycles
03.2001 - 01.2005
Theology Certificate - Theology
Bethel School of Ministry
Bachelor of Science - Business Administration
University of Missouri
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