Marty Giles
Iron River,WI
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the construction industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
38
38
years of professional experience
Work History
General Manager of Operations
Door Service Inc
04.1997 - Current
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Increased customer satisfaction by providing exceptional service, addressing concerns promptly, and fostering a welcoming environment.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Cultivated long-lasting customer relationships through personalized service and follow-up communication driving repeat business.
- Managed accounts to retain existing relationships and grow share of business.
- Conducted follow-ups consistently after initial sales interactions, ensuring efficient progress towards closing deals.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Marine
USMC
11.1985 - 04.1997
- Self-motivated, with a strong sense of personal responsibility.
- Paid attention to detail while completing assignments.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Developed strong communication and organizational skills through working on group projects.
Education
High School Diploma -
Greenway Senior High School
Coleraine, MN05.1985
Skills
- Client Account Management
- Financial Management
- Business marketing
- Customer Relations
- Customer Service
- Logistics
- Scheduling
- Purchasing and planning
- Operations Management
- Decision-Making
Timeline
General Manager of Operations
Door Service Inc
04.1997 - Current
Marine
USMC
11.1985 - 04.1997
High School Diploma -
Greenway Senior High School