Summary
Overview
Work History
Education
Skills
references
Timeline
Generic

Marty Guerrero

Weslaco,TX

Summary

Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Dependable [Job Title] successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

10
10
years of professional experience

Work History

Medical Assistant

Dr.juan Aguilera
03.2019 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.

Call Representative

Telacommunications
02.2017 - 04.2022
  • Answered inbound customer service calls to assist with questions, concerns or problems.
  • Leveraged scripts and other resources to answer questions and direct to appropriate resources.
  • Interpreted, audited and reconciled reports for accuracy or completeness.
  • Developed understanding of client's business and supported procedures and adherence to service agreements.
  • Maintained contact with customers to request referrals.
  • Attended training to stay up to date with new products and service offerings.
  • Escalated complex matters to management to request information or appropriate action to resolve.
  • Evaluated customer relationships to streamline operational efficiencies resulting in highest quality of service.
  • Promptly responded to inquiries and requests from prospective customers.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Recognized and documented trends in customer calls to facilitate process improvements.

Server

Lubys Cafe
01.2014 - 03.2017
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Education

Medical Assistiant Certification - Medical Assisting

Southern Careers Institute Pharr Tx
Pharr, TX
11.2019

High School Diploma -

Donna High School
Donna, TX
06.2012

Skills

  • Medical Terminology
  • Patient Flow Management
  • Patient Scheduling
  • Procedure Assistance
  • Indirect Patient Care
  • Medical Office Administration
  • Call Center Customer Service
  • Account Documentation
  • Complaint Resolution
  • Customer Service
  • Customer Correspondence
  • Transaction Processing
  • Complex Product Knowledge
  • Account Updates
  • Sales Closing

references

derek de los rios (956-532-1641)

isrial gonzalez  (956-343-3207)

doris lopez. supervisor (956-483-9780)

kevin hansen. manager (361-244-8018)

Timeline

Medical Assistant

Dr.juan Aguilera
03.2019 - Current

Call Representative

Telacommunications
02.2017 - 04.2022

Server

Lubys Cafe
01.2014 - 03.2017

Medical Assistiant Certification - Medical Assisting

Southern Careers Institute Pharr Tx

High School Diploma -

Donna High School

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Marty Guerrero