Marty Lindsey
Horse Shoe,NC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated [Product or Service] expertise, including competitive offerings, pricing and market positioning.
Overview
35
35
years of professional experience
Work History
District Executive
Ingles Supermarket
01.2007 - 01.2023
- Conducted regular store visits to evaluate compliance with company policies and procedures.
- Developed strong communication channels between corporate office and individual stores within the district to promote company-wide initiatives effectively.
- Coordinated promotional events to drive foot traffic into stores, boosting overall revenue generation.
- Participated actively in regional meetings; sharing best practices amongst fellow District Managers as well as learning from others'' experiences.
- Assisted in opening new retail locations within the district; overseeing all aspects from hiring staff members to setting up merchandising displays.
- Implemented visual merchandising standards, creating a visually appealing shopping environment for customers.
- Evaluated employee schedules to ensure appropriate staffing levels during peak hours and special events.
- Developed relationships with key vendors, resulting in improved merchandise selection and pricing.
- Established a culture of continuous improvement, encouraging innovation and growth within the district.
- Streamlined operational processes, increasing efficiency across multiple locations.
- Addressed employee performance issues proactively through coaching and constructive feedback sessions.
- Monitored financial performance of stores within the district, identifying trends and implementing cost-saving measures where necessary.
- Increased overall store sales by implementing effective sales strategies and staff training programs.
- Analyzed market trends to make informed decisions about product assortment changes in alignment with customer demand patterns.
- Managed inventory levels, ensuring optimal product availability for customers and reducing excess stock costs.
- Provided ongoing support for store managers in dealing with day-to-day challenges they faced while running their respective locations.
- Recruited hired, and trained top-performing retail teams, enhancing overall district performance.
- Collaborated with store managers to set sales goals and identify areas of opportunity for growth.
- Handled any escalated customer complaints or issues that required the attention of higher management.
- Controlled store inventory and reviewed cash handling and operations reports.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Exhibited excellent people skills during interaction with employees and customers.
- Answered questions about store policies and addressed customer concerns.
- Completed daily paperwork and computer entry of sales data as established by management.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Trained and developed new employees for ease of transition into team.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Mentored team members to enhance professional development and accountability in workplace.
- Created employee schedules to align coverage with forecasted demands.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
Meat Manager
Ingles Supermarket
07.1988 - 01.2007
- Increased customer satisfaction by providing knowledgeable assistance and recommendations on meat selections.
- Directed the implementation of new merchandising layouts to showcase featured products and drive sales growth in the department.
- Conducted regular quality control checks on incoming shipments, ensuring only the freshest meats were offered to customers.
- Managed ordering process for all meat products, streamlining procedures to improve efficiency while reducing overstock issues.
- Maintained open lines of communication with all team members, fostering a positive work environment conducive to high productivity levels and employee retention.
- Enhanced meat department sales by ensuring proper product display and presentation.
- Implemented employee training programs focused on enhancing product knowledge and improving customer service skills among team members.
- Developed and executed successful holiday promotions, including special offers and themed displays designed to attract shoppers during peak seasonal periods.
- Reduced waste costs by implementing effective inventory management and rotation systems.
- Oversaw budgeting processes for the meat department, regularly reviewing financial reports to identify opportunities for improved profitability or expense reduction measures.
- Addressed customer concerns promptly and professionally, fostering strong relationships and promoting repeat business through excellent service experiences.
- Ensured consistent high-quality products by closely monitoring cutting, grinding, and packaging processes.
- Demonstrated strong leadership skills in managing daily operations of the meat department, consistently meeting targets for sales growth and customer satisfaction.
- Mentored junior staff members in proper meat handling techniques, fostering a culture of continuous improvement.
- Optimized staffing schedules to ensure adequate coverage during peak shopping hours, resulting in reduced wait times for customers.
- Collaborated with store management to develop successful promotional strategies for meat department offerings.
- Negotiated favorable pricing agreements with suppliers, contributing to overall cost reduction efforts within the store.
- Maintained a clean and sanitary work environment in compliance with food safety regulations and guidelines.
- Monitored supplier performance to guarantee timely deliveries and maintain optimal inventory levels.
- Assisted customers by finding requested items and providing preparation information for specific cuts of meat.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Trained new employees on handling, safety and stocking procedures.
- Set department schedules for adequate shift coverage and assigned daily work tasks to individual team members based upon strength and experience.
- Worked closely with employees and customers to effectively manage daily operations and communications.
- Reduced waste by overseeing proper restocking procedures and promotion of nearly-expired goods.
- Operated saws and slicers to cut meat, using safety protocols and procedures to avoid accidents.
- Created signs and tags to price items for normal inventory and special promotions and to inform and educate customers.
- Completed inventory counts, reordered stock, and removed expired items from supply.
- Monitored inventory levels, ordered new supplies and oversaw restocking of cases.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Education
East Henderson High School
East Flat Rock, NC06.1986
Skills
- Customer Service
- Team Leadership
- Decision-Making
- Professional and Courteous
- Scheduling and Coordinating
- Managing Operations and Efficiency
- Task Delegation
- Employee Coaching and Mentoring
- Schedule Management
- Staff Training
- Shift Scheduling
- Cost Control
Additional Information
I was head hunted for Meat consulting for a Up start Grocery Store. Set up supply chain through meeting and negotiations with suppliers. Set up sales plan for target clients. Performed cost/loss on products to set desired pricing,to hit profit goals. Hired and trained staff. Set up display case and filled for grand opening, and over seen development for first two years.
Timeline
District Executive
Ingles Supermarket
01.2007 - 01.2023
Meat Manager
Ingles Supermarket
07.1988 - 01.2007
East Henderson High School