Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marty L. Mosteller

Tallahassee,FL

Summary

Experienced IT professional pursuing a higher-level position to expand expertise and tackle increased responsibilities. Demonstrates strong leadership, communication, and technology abilities to assist organizations in achieving performance and customer service objectives. Recognized for adeptly solving technical issues, improving user experiences, and promoting team collaboration. Proficient in diagnosing and resolving technical challenges with efficiency and dependability.

Overview

23
23
years of professional experience

Work History

Technical Support Specialist

Automated Health Systems
02.2014 - Current
  • Diagnosing and resolving Tier 1 and Tier 2 IT incidents, connectivity, and security issues across hardware, software, and network systems in a Windows Enterprise environment.
  • Maintain on premise servers, internet and phone issues, security issues, building access, video and alarm systems.
  • Utilizes Active Directory synchronized with Microsoft Entra ID, along with Microsoft 365 Admin Center, Intune Admin Center, and Microsoft Defender for Endpoint, to efficiently onboard and offboard users, manage endpoints, and troubleshoot security and access incidents.
  • Troubleshoot and resolve incidents submitted by both on premise and remote AHS employees in ticketing system for multiple state contracts, state employees, health plans, and contractors
  • Extensively use remote desktop and proxy networks remote access tool to assist remote users and remote into servers to update and maintain.
  • Provision hardware and software using both domain joined client desktops and laptops, and autopilot client computers for new users.



Computer Lab Assistant to Dr. Torres OPS (part-time)

Tallahassee Community College
01.2014 - 05.2014
  • Assist Dr. Torres with testing VMware labs and giving feedback for upcoming Fall VMware class
  • Open and supervise the Networking Services computer lab during set lab hours
  • Assist students with lab work upon request during lab hours

Mail Clerk (part-time)

Automated Health Systems
08.2013 - 02.2014
  • Operate high-speed Konica and Xerox printers to print various health insurance enrollment letters
  • Oversee and train vendors on insertion and bulk mailing procedures for scheduled letter mailings
  • Scan and process return mail
  • Active member of the Client Committee

Transaction Processor Supervisor-Florida Healthy Kids Project

ACS Healthcare Administration, A Xerox Company
04.2007 - 11.2012
  • Supervised the Document Control Unit for the Florida Healthy Kids, Third Party Administrator Project by assigning work, reviewing progress, assessing performance.
  • Consistently met and exceeded all service level agreements required by the Florida Healthy Kids Corporation for the Document Control Unit.
  • Supervised ten employees in opening, sorting, and scanning an average of 1000 pieces of mail each day and indexing 2000 workflows or documents each day.
  • Managed the outgoing mail vendor, mail courier, receptionist services, and document storage and destruction.
  • Created and submitted daily and monthly document and volume reports to upper management and to the Florida Healthy Kids Corporation.
  • Assisted, the Document Control Manager in employee hiring, evaluations, and terminations.

Transaction Processor Supervisor-Florida Medicaid Project

ACS Healthcare Administration, A Xerox Company
11.2002 - 04.2007
  • Supervised 20 employees in the Document Services Unit for the Florida Medicaid Project in mail opening, document preparation, and document scanning.
  • Managed courier services, report printing, and outgoing mail print and mail vendors
  • Oversaw document retrieval and document records team
  • Assisted Document Control Manager in employee evaluations, interviewing, hiring, and terminating

Education

Associate of Science degree - Network Services Technology

Tallahassee Community College
Tallahassee, FL
05.2014

Master of Science - Multicultural, Multilingual Education (TESOL)

Florida State University
Tallahassee, FL
08.1994

Bachelor of Science - Social Sciences (International Affairs)

Florida State University
Tallahassee, FL
08.1989

Skills

  • 11 years of supporting the Windows operating system
  • 11 years of troubleshooting and resolving enterprise network connectivity issues
  • 11 years of utilizing remote support tools to provide troubleshooting
  • 5 years of supporting an Active Directory domain synced to Entra ID
  • 5 years of using Go Anywhere secure FTP admin center
  • 5 years of implementing cybersecurity best practices based on policy documentation
  • Experience using Intune Admin Center, Group Policy and Autopilot
  • 2 years of using Windows Defender Endpoint admin center

Timeline

Technical Support Specialist

Automated Health Systems
02.2014 - Current

Computer Lab Assistant to Dr. Torres OPS (part-time)

Tallahassee Community College
01.2014 - 05.2014

Mail Clerk (part-time)

Automated Health Systems
08.2013 - 02.2014

Transaction Processor Supervisor-Florida Healthy Kids Project

ACS Healthcare Administration, A Xerox Company
04.2007 - 11.2012

Transaction Processor Supervisor-Florida Medicaid Project

ACS Healthcare Administration, A Xerox Company
11.2002 - 04.2007

Master of Science - Multicultural, Multilingual Education (TESOL)

Florida State University

Associate of Science degree - Network Services Technology

Tallahassee Community College

Bachelor of Science - Social Sciences (International Affairs)

Florida State University

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