MARTY MACKLIN
Office Administration
LOUISVILLE,KY
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 7 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
1
1
Language
Work History
Administrator
Maeday Consulting Services
Louisville, KY
03.2016 - Current
- Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
- Maintained personnel records and updated internal databases to support document management.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic and health history to keep information current.
- Enhanced office productivity by handling high volume of callers per day.
Customer Service
Arise
Louisville, KY
04.2020 - 06.2022
- Resolved concerns with products or services to help with retention and drive sales.
- Performed support ticket transaction resolution tasks and administrative functions.
- Maintained and managed customer files and databases.
- Communicated with management when customer issues escalated and worked to find resolutions.
- Helped improve customer satisfaction by translating customer paperwork and company documentation.
- Maintained message content, tone and emotion as closely as possible.
Customer Service/Payroll Representative
ADP
Louisville, KY
10.2020 - 01.2021
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Recommended products to customers, thoroughly explaining details.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
- Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
Customer Service/ Purchasing Agent
Wise Safety & Environmental
Louisville, KY
05.2017 - 02.2020
- Communicated with clients regarding account services, statements, and balances.
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
- Addressed customer account discrepancies and concerns.
- Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
- Standardized inventory quarterly reporting and analysis and instituted corrective action for close-outs and out-of-stock items to keep inventory records current.
- Negotiated policies and contracts with vendors to achieve optimal pricing and consistent availability.
Education
Associate of Applied Science - Business
Jefferson Community And Technical College
Louisville, KY 08.2017 - 05.2019
Skills
Managementundefined
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Do not seek to follow in the footsteps of the men of old; seek what they sought.
Matsuo Bashō
Timeline
Customer Service/Payroll Representative
ADP
10.2020 - 01.2021
Customer Service
Arise
04.2020 - 06.2022
Associate of Applied Science - Business
Jefferson Community And Technical College
08.2017 - 05.2019
Customer Service/ Purchasing Agent
Wise Safety & Environmental
05.2017 - 02.2020
Administrator
Maeday Consulting Services
03.2016 - Current
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