MARTY MACKLIN
Office Administration
LOUISVILLE,KY
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 7 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
1
1
Language
Work History
Administrator
Maeday Consulting Services
Louisville, KY
03.2016 - Current
- Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
- Maintained personnel records and updated internal databases to support document management.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic and health history to keep information current.
- Enhanced office productivity by handling high volume of callers per day.
Customer Service
Arise
Louisville, KY
04.2020 - 06.2022
- Resolved concerns with products or services to help with retention and drive sales.
- Performed support ticket transaction resolution tasks and administrative functions.
- Maintained and managed customer files and databases.
- Communicated with management when customer issues escalated and worked to find resolutions.
- Helped improve customer satisfaction by translating customer paperwork and company documentation.
- Maintained message content, tone and emotion as closely as possible.
Customer Service/Payroll Representative
ADP
Louisville, KY
10.2020 - 01.2021
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Recommended products to customers, thoroughly explaining details.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
- Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
Customer Service/ Purchasing Agent
Wise Safety & Environmental
Louisville, KY
05.2017 - 02.2020
- Communicated with clients regarding account services, statements, and balances.
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
- Addressed customer account discrepancies and concerns.
- Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
- Standardized inventory quarterly reporting and analysis and instituted corrective action for close-outs and out-of-stock items to keep inventory records current.
- Negotiated policies and contracts with vendors to achieve optimal pricing and consistent availability.
Education
Associate of Applied Science - Business
Jefferson Community And Technical College
Louisville, KY 08.2017 - 05.2019
Skills
Management
Documentation and reporting
Operations oversight
Financial leadership
Office administration
Budgeting
Strategic planning
Scheduling
Sorting and labeling
Office management
Technical Support
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Do not seek to follow in the footsteps of the men of old; seek what they sought.
Matsuo Bashō
Timeline
Customer Service/Payroll Representative
ADP
10.2020 - 01.2021
Customer Service
Arise
04.2020 - 06.2022
Associate of Applied Science - Business
Jefferson Community And Technical College
08.2017 - 05.2019
Customer Service/ Purchasing Agent
Wise Safety & Environmental
05.2017 - 02.2020
Administrator
Maeday Consulting Services
03.2016 - Current