Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marty Owens

Falls Church,VA

Summary

Proactive and high energy Operations leader offers proven skills in strengthening operational procedures, enhancing team productivity, streamlining processes, fostering team development and guest loyalty. Adaptable in changing environment with strategic decision-making skills. Performance-oriented and hardworking to create approaches to boost long-term business success.

Overview

17
17
years of professional experience

Work History

Candidate for Virginia House of Delegate

Campaign Office Martin Owens
04.2024 - 06.2025
  • Facilitated communication between stakeholders to ensure alignment on project objectives.
  • Managed delegation of tasks to optimize team productivity and workflow efficiency.
  • Developed strategies for stakeholder engagement to enhance collaboration and project outcomes.
  • Mentored junior team members, fostering skill development and promoting best practices.

Assistant General Manager

Hilton Garden Inn Bethesda Downtown
06.2023 - 06.2024
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency. Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Implemented staff training programs that improved service quality and increased customer loyalty.
  • Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.

Assistant General Manager

Courtyard Washington DC/ Dupont Circle Washington, DC
05.2021 - 05.2023
  • Motivated, trained, and disciplined employees to maximize performance. Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Motivated, trained, and disciplined employees to maximize performance. Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.

Assistant General Manager

Hyatt Place Arlington Courthouse Plaza
12.2019 - 05.2021
  • Directly oversee all the hotel’s operations. Which includes Accounting, Guest Services, Housekeeping, and Food and Beverage departments and department heads.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.

Director of Rooms Operations

Trump International Hotel
11.2017 - 12.2019
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Increased company revenue by streamlining processes and implementing cost-saving measures. Increased guest satisfaction by implementing strategic operational improvements and enhancing staff training programs.
  • Managed daily hotel operations, coordinating cross-departmental efforts to ensure seamless guest experiences.

Director of Rooms Operations

Doubletree by Hilton Financial District
10.2015 - 10.2017
  • Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
  • Enhanced team productivity through regular training, performance evaluations, and targeted coaching.
  • Collaborated with other department heads to create seamless operational workflows for guests and staff members alike.
  • Promoted a culture of exceptional guest service through ongoing staff training and development programs.

Front Office Manager

Hilton Rockville Hotel & Executive Meeting Center
06.2014 - 10.2015
  • Supervised front office operations, ensuring seamless guest experiences and efficient service delivery. Trained and mentored front desk staff, fostering a collaborative team environment.

Executive Housekeeper

Georgetown Suites
07.2013 - 05.2015
  • Managed daily operations of housekeeping department, ensuring high standards of cleanliness and guest satisfaction. Supervised team of housekeepers, providing training and support to enhance performance and efficiency.

Front Office Manager

Georgetown Suites
06.2011 - 07.2013

Assistant Front Office Manager

Embassy Suites Hampton Convention Center
09.2008 - 05.2011

Education

Bachelor of Science - Accounting And Business Management

The Ohio State University
Columbus
05.2007

Skills

  • AP, AR, P&L
  • Training and Development Background
  • Employee Relations
  • Customer Relationship Management (CRM)
  • Operations Management
  • Organizational Skills
  • Leadership Skills
  • Workflow Coordination
  • Service Delivery Management
  • Staff Management
  • Inventory Control
  • Staff development

Timeline

Candidate for Virginia House of Delegate

Campaign Office Martin Owens
04.2024 - 06.2025

Assistant General Manager

Hilton Garden Inn Bethesda Downtown
06.2023 - 06.2024

Assistant General Manager

Courtyard Washington DC/ Dupont Circle Washington, DC
05.2021 - 05.2023

Assistant General Manager

Hyatt Place Arlington Courthouse Plaza
12.2019 - 05.2021

Director of Rooms Operations

Trump International Hotel
11.2017 - 12.2019

Director of Rooms Operations

Doubletree by Hilton Financial District
10.2015 - 10.2017

Front Office Manager

Hilton Rockville Hotel & Executive Meeting Center
06.2014 - 10.2015

Executive Housekeeper

Georgetown Suites
07.2013 - 05.2015

Front Office Manager

Georgetown Suites
06.2011 - 07.2013

Assistant Front Office Manager

Embassy Suites Hampton Convention Center
09.2008 - 05.2011

Bachelor of Science - Accounting And Business Management

The Ohio State University

Similar Profiles

CREATE PROFILE
Marty Owens