Marty Owens
Campaign Office Martin Owens
Falls Church,VA
17
years of professional experience
Proactive and high energy Operations leader offers proven skills in strengthening operational procedures, enhancing team productivity, streamlining processes, fostering team development and guest loyalty. Adaptable in changing environment with strategic decision-making skills. Performance-oriented and hardworking to create approaches to boost long-term business success.
Work History
Candidate for Virginia House of Delegate
1 Year 2 Months- Facilitated communication between stakeholders to ensure alignment on project objectives.
- Managed delegation of tasks to optimize team productivity and workflow efficiency.
- Developed strategies for stakeholder engagement to enhance collaboration and project outcomes.
- Mentored junior team members, fostering skill development and promoting best practices.
Assistant General Manager
1 Year- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency. Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Implemented staff training programs that improved service quality and increased customer loyalty.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
Assistant General Manager
2 Years- Motivated, trained, and disciplined employees to maximize performance. Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Motivated, trained, and disciplined employees to maximize performance. Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
Assistant General Manager
1 Year 5 Months- Directly oversee all the hotel’s operations. Which includes Accounting, Guest Services, Housekeeping, and Food and Beverage departments and department heads.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
Director of Rooms Operations
2 Years 1 Month- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Increased company revenue by streamlining processes and implementing cost-saving measures. Increased guest satisfaction by implementing strategic operational improvements and enhancing staff training programs.
- Managed daily hotel operations, coordinating cross-departmental efforts to ensure seamless guest experiences.
Director of Rooms Operations
2 Years- Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
- Enhanced team productivity through regular training, performance evaluations, and targeted coaching.
- Collaborated with other department heads to create seamless operational workflows for guests and staff members alike.
- Promoted a culture of exceptional guest service through ongoing staff training and development programs.
Front Office Manager
1 Year 4 Months- Supervised front office operations, ensuring seamless guest experiences and efficient service delivery. Trained and mentored front desk staff, fostering a collaborative team environment.
Executive Housekeeper
1 Year 10 Months- Managed daily operations of housekeeping department, ensuring high standards of cleanliness and guest satisfaction. Supervised team of housekeepers, providing training and support to enhance performance and efficiency.
Front Office Manager
2 Years 1 MonthAssistant Front Office Manager
2 Years 8 MonthsEducation
Bachelor of Science - Accounting And Business Management
Skills
AP
AR
P&L
Training and Development Background
Employee Relations
Customer Relationship Management (CRM)
Operations Management
Organizational Skills
Leadership Skills
Workflow Coordination
Service Delivery Management
Staff Management
Inventory Control
Staff development
Timeline
Candidate for Virginia House of Delegate
Campaign Office Martin Owens
04.2024 - 06.2025Read More
Assistant General Manager
Hilton Garden Inn Bethesda Downtown
06.2023 - 06.2024Read More
Assistant General Manager
Courtyard Washington DC/ Dupont Circle Washington, DC
05.2021 - 05.2023Read More
Assistant General Manager
Hyatt Place Arlington Courthouse Plaza
12.2019 - 05.2021Read More
Director of Rooms Operations
Trump International Hotel
11.2017 - 12.2019Read More
Director of Rooms Operations
Doubletree by Hilton Financial District
10.2015 - 10.2017Read More
Front Office Manager
Hilton Rockville Hotel & Executive Meeting Center
06.2014 - 10.2015Read More
Executive Housekeeper
Georgetown Suites
07.2013 - 05.2015Read More
Front Office Manager
Georgetown Suites
06.2011 - 07.2013Read More
Assistant Front Office Manager
Embassy Suites Hampton Convention Center
09.2008 - 05.2011Read More
The Ohio State University
Bachelor of Science from Accounting And Business Management
Read More