Marty Packham
Denver,CO
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
33
33
years of professional experience
Work History
Operator and Trainer
Denver 911 Communications
03.2003 - 07.2020
- Operated various types of computers, phone, and radios. Demonstrating versatility and adaptability in diverse work environments.
- Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
- Coordinated with other departments to address production-related issues, fostering effective communication across teams.
- Used problem-solving and issue-resolution skills to promptly and successfully address callers problems.
- Provided coaching and mentoring to employees.
Manager
Pier One Imports
07.1987 - 08.2003
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Controlled costs to keep business operating within budget and increase profits.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Marketing Director
Community Resource Center
05.1995 - 10.1996
- Built strong relationships with industry professionals and influencers.
- Developed comprehensive marketing plans in alignment with overall business goals and objectives.
- Oversaw the creation of compelling marketing materials, including brochures, presentations, and social media content.
- Directed trade show participation, maximizing exposure for company products and services.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Increased consumer engagement by creating personalized experiences through targeted segmentation strategies.
- Collaborated with cross-functional teams to develop innovative product launches and promotions.
Education
Bachelor of Arts - Fashion Design And Marketing
American Academy of Art
Los Angeles, CA04.1996
Associate of Arts - Fashion Design
Colorado Institute of Art
Denver, CO04.1995
No Degree - Basic
Florida Community College
Jacksonville, FL06.1990
High School Diploma -
Terry Parker Senior High School
Jacksonville, FL05.1988
Skills
- Attention to Detail
- Problem-Solving
- Teamwork and Collaboration
- Troubleshooting
- Efficient multitasking
- Effective Communication
- Hand-Eye Coordination
- Data Entry
- Analytical Thinking
- Issue Resolution
- Customer Service
Accomplishments
Employee of the Month of Denver: March 2003, December 2005, and August 2006
Commendatory Letter for Life Saving: January 2004
Chief's Unit Citation for call handling of stolen vehicle occupied by a small child: April 2004
Teamsters Award for creating fallen officer Christmas display: December 2005
Timeline
Operator and Trainer
Denver 911 Communications
03.2003 - 07.2020
Marketing Director
Community Resource Center
05.1995 - 10.1996
Manager
Pier One Imports
07.1987 - 08.2003
Bachelor of Arts - Fashion Design And Marketing
American Academy of Art
Associate of Arts - Fashion Design
Colorado Institute of Art
No Degree - Basic
Florida Community College
High School Diploma -
Terry Parker Senior High School
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