Marty Paz
Aurora,NE
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Team Trainer and Shift Lead
Love's Travel Stop With Arby's
09.2021 - Current
- Enhanced team productivity by implementing efficient shift schedules and task delegation.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Provided comprehensive training to new employees, ensuring their successful integration into the team.
- Improved customer satisfaction with timely service and effective issue resolution.
- Evaluated employee performance regularly, providing constructive feedback for improvement.
- Collaborated with management on process improvements, resulting in increased operational efficiency.
- Maintained compliance with company policies and safety regulations by enforcing proper procedures among staff members.
- Coordinated cross-training initiatives for team members, promoting versatility in skills and abilities among staff members.
- Managed conflict resolution among team members professionally, maintaining a harmonious workplace atmosphere.
- Promoted a culture of continuous learning through regular coaching sessions for all team members, emphasizing skill development as a key aspect of professional growth while working as Shift Team Lead.
- Implemented key metrics for monitoring individual performance levels to facilitate objective evaluations during annual review cycles.
- Facilitated open channels of communication between upper management and frontline staff, bridging gaps in understanding to improve overall operational effectiveness.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Collected, arranged, and input information into database system.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained database systems to track and analyze operational data.
Peer Support Specialist
South West Behavioral
08.2018 - 08.2021
- Enhanced client recovery by providing emotional support and practical guidance.
- Promoted a strengths-based approach for clients through active listening and empathy.
- Collaborated with multidisciplinary teams to develop comprehensive care plans for clients.
- Assisted clients in setting realistic goals and provided support during their journey towards achieving them.
- Served as a role model for clients, sharing personal experiences of recovery and resilience.
- Facilitated peer support groups, creating a safe space for open discussion and shared experiences.
- Advocated on behalf of clients to ensure access to appropriate resources and services within the community.
- Assessed client progress regularly, adjusting support strategies as needed to promote continued growth and success.
- Provided crisis intervention services when necessary, utilizing de-escalation techniques to maintain safety for all involved parties.
- Contributed to program improvement by conducting evaluations of service delivery methods and suggesting modifications based on client feedback.
- Empowered clients by teaching effective problem-solving skills that they can apply in real-life situations.
- Encouraged self-care among peers by facilitating wellness workshops focused on stress reduction techniques like mindfulness exercises or yoga classes.
- Supported clients in maintaining employment by providing job coaching and assistance with workplace accommodations.
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Assisted individuals in identifying and re-engaging with family, friends and other natural supports to build support system..
- Transported individuals to medical appointments and support meetings whenever needed.
- Participated in clinical staffing meetings and coordinated with clinical staff to develop and implement individualized treatment plans.
- Communicated with individuals' family members, offering information and insight into support services available at community level.
- Attended classes and seminars to enhance knowledge of equipment and operating systems.
- Fostered relationships with partner agencies and other interested parties to build pipeline of supportive services.
- Listened to clients' concerns and provided encouragement and support.
- Assisted clients in exploring feelings and understanding behaviors.
- Provided education on mental health topics and resources to clients.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Educated clients on dangers of substance abuse and prevention techniques.
- Determined clients' risk of self-harm or other dangerous behaviors.
- Developed treatment plans to help clients build self-confidence and resilience.
- Facilitated group counseling sessions to support and encourage client growth.
- Adapted counseling techniques to best suit individual needs of each client.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Supervised meetings with family members to help create support system for clients.
- Organized clinical interventions and treatment plans for patients suffering from chronic pain disorders.
Suicide Hotline
State Of Arizona
04.2013 - 07.2017
- Reduced employee burnout by effectively scheduling staff and ensuring adequate breaks between calls.
- Increased overall call resolution rates by implementing standardized protocols and resources for hotline operators.
- Collaborated with public health officials, ensuring accurate information dissemination during crisis situations.
- Maintained a high level of professionalism in managing sensitive and confidential information related to callers'' health status.
- Established effective communication channels between hotline staff, enabling efficient problem-solving and knowledge sharing.
- Supported callers with empathy and understanding, creating a safe environment for them to voice concerns or seek assistance.
- Coordinated with mental health professionals to provide additional support resources for both staff and callers when needed.
- Continually updated hotline scripts based on evolving CDC guidelines, providing accurate information to the public throughout the pandemic''s course.
- Ensured timely escalation of critical incidents or cases requiring intervention from higher authorities or specialized teams.
- Conducted regular team meetings to address challenges faced by staff, fostering open dialogue and camaraderie among colleagues.
- Gathered intelligence from local and national sources to help inform hotline informational services and expand data made available to callers.
- Onboarded new call center workers, providing training on call management systems and internal response strategies and policies.
- Instated strict guidelines mandating handling of private caller information by incorporating HIPAA and other local and national regulations.
- Participated in community outreach initiatives to encourage test utilization among underserved populations.
- Verified adherence to HIPAA and other local, state and national guidelines.
- Communicated with patients, ensuring that medical information was kept private.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
Education
No - Computers 101 And Philosophy
University of Arizona
Tucson, AZGeneral Studies
Seton Catholic High
Chandler, AZ05.1984
Skills
- Compliance Standards
- Employee Presentations
- New Employee Training
- Course Development
- Performance Monitoring
- Cross-Training Abilities
- Staff Training
- Organizational Skills
- Employee Engagement
- Continuous Improvement
- Feedback Techniques
- Conflict Resolution
- Task Delegation
- Effective Communication
- Adaptability
- Problem Solving
- Training Delivery
- Performance Evaluation
- Team Building
- Project Management
- Policies and Procedures
- Report Generation
- Delegating Work
- Employee Onboarding
- Team Leadership and Supervision
- POS Systems
- Workforce Management
- Cash Handling
- Safe Food Handling
- Staff Education and Training
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Team Trainer and Shift Lead
Love's Travel Stop With Arby's
09.2021 - Current
Peer Support Specialist
South West Behavioral
08.2018 - 08.2021
Suicide Hotline
State Of Arizona
04.2013 - 07.2017
No - Computers 101 And Philosophy
University of Arizona
General Studies
Seton Catholic High
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