Vincent Savage Jr
Mid-Market Relationship Manager
5455 North Sheridan Road, Unit 2801, Chicago,IL
Summary
Successful relationship manager with 10 years of tech sales experience. A proven track record of retaining and expanding revenue through complex solution selling across many accounts and industries within the mid-market space. Trained in MEDDPICC, Sandler and Challenger sales methodologies.
Leading with a "customer first" approach that aligns customer objectives with my organization's core values, I utilize my enthusiasm and creativity to establish relationships, strengthen partnerships and achieve results.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
Mid-Market Relationship Manager
Intercom
11.2020 - Current
- Builds and maintains relationships with 70-75 existing accounts to ensure revenue growth and customer retention
- 106% quota retirement for FY'25
- 102% quota retirement for FY'24
- Multi-threads within different business unites (customer support, marketing, product, operations) to identify and secure expansion opportunities.
- Works cross-functionally with customer success, partnerships, marketing, R&D and product teams for product optimization and share customer feedback
- Partnered with Intercom Sales Leadership to standardized account handoff process between New Business and Existing Business
- Worked closely with Intercom's Pricing & Packaging Team to build out updated pricing structure
PHigh Growth Mid-Market Relationship Manager - Talent Solutions/pp/p
LinkedIn
01.2019 - 07.2020
- Closed $1.6 million in revenue for FY'20 through renewals and add-ons.
- Served as a strategic adviser who consulted stakeholders on implementing employer branding best practices based on an organization's specific talent acquisition goals.
- Worked alongside HR/Talent Acquisition and Marketing teams across a variety of industries in North America to help them build a presence on LinkedIn, engage their target audiences effectively, and assisted in scaling recruiting and branding efforts utilizing LinkedIn's industry-leading technology and marketing solutions.
- Sold a variety of solution sets within the LinkedIn ecosystem ranging from a variety of SaaS products to targeted digital advertising.
- Proved ROI through consistent communication and quarterly business reviews.
- Partnered alongside Customer Success, Media Solutions and Solutions Engineer colleagues within LinkedIn to gather data, drive product adoption, and ensure customers reached the full potential of their LinkedIn investment.
Mid-Market Account Executive
ReviewTrackers
04.2017 - 12.2018
- Closed $250k in new business from July 2017 - November 2018.
- Lead complex sales cycles selling both horizontally and vertically within large organizations across multiple industries.
- Collaborated alongside Marketing and Product teams to create team-wide sales presentations.
- Developed a robust pipeline via cold calls to build relationships with prospects (100+ calls and emails / day).
- Provided feedback from business prospects with to executive suite to help drive the ReviewTrackers product roadmap/evolution.
PMid-Market Sales & Partnerships/p
Braintree, a PayPal Service
10.2014 - 03.2017
- Generated $2M in gross revenue in new business in calendar year 2016.
- Generated $1.5M in gross revenue in new business in calendar year 2015.
- Identified appropriate decision makers of new merchants across outbound and inbound leads to pitch Braintree's value proposition.
- Worked closely with Solution Engineering team to discuss development/integration scope with development team of prospective merchants.
- Worked closely with cross-functional teams to established customized pricing and terms of service where appropriate, and set proper expectations for the transition to our Account Management team.
- Established proper expectations with merchants regarding Braintree's application and underwriting process.
- Regularly checked in with newly approved merchants on their integration progress to track project launch dates.
Inbound Sales Support
Braintree, a PayPal Service
03.2014 - 10.2014
- Provided expert advice and consultation for domestic and international prospects on Braintree’s technology capabilities, features and benefits.
- Acted as the advocate and liaison for prospects throughout the underwriting process, including providing recommendation for changes in business models and operational procedures.
- Worked closely with the Mid-Market and Large Enterprise teams, sending email follow-ups to prospects daily.
- Set up test accounts for developers.
- Exported weekly and monthly revenue numbers from Salesforce.
- Performed online research to help the sales team find accurate contact information for outbound prospects.
Business Manager - Office of Enrollment and Student Advancement
The University of Chicago
09.2011 - 01.2013
- Allocated the department’s $11.46 million across all teams for fiscal year 2012-2013.
- Created an inventory reporting system that tracks the usage of $4.6 million worth of University publications and promotional items.
- Generated and submitted monthly spend reports for the Executive Director and senior staff; Reconciled and approved the expense reports of office staff.
- Handled all of the department’s invoices and payment requests.
- Tracked and reported all application and enrollment deposits from prospective and admitted students.
- Coordinated and shipped all domestic and international travel and college fair materials requests for admissions counselors
- Oversaw the fulfillment of all inventory requests from admissions counselors, parents, prospective students and other University employees.
Education
Bachelor of Science - Business Management
The University of Illinois At Chicago
Chicago, IL 08.2007 - 05.2011
Skills
Relationship Building/Account Management
Customer Retention & Growth
SaaS Sales Experience
Multi-Threading Across Multiple Business Lines
Value selling
Product knowledge
Written and verbal communication
Timeline
Mid-Market Relationship Manager
Intercom
11.2020 - Current
PHigh Growth Mid-Market Relationship Manager - Talent Solutions/pp/p
LinkedIn
01.2019 - 07.2020
Mid-Market Account Executive
ReviewTrackers
04.2017 - 12.2018
PMid-Market Sales & Partnerships/p
Braintree, a PayPal Service
10.2014 - 03.2017
Inbound Sales Support
Braintree, a PayPal Service
03.2014 - 10.2014
Business Manager - Office of Enrollment and Student Advancement
The University of Chicago
09.2011 - 01.2013
Bachelor of Science - Business Management
The University of Illinois At Chicago
08.2007 - 05.2011
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