Martha SayreGasser

• Scheduled deliveries, monitored progress and communicated updates to customers.
• Managed, transmitted and filed delivery paperwork.
• Improved delivery efficiency by optimizing routing and scheduling processes.
• Developed strong relationships with carriers, negotiating favorable shipping rates and service agreements.
• Obtained product specifications along with delivery address, date and contact information.
• Actively participated in cross-functional meetings to provide input on ways to improve overall supply chain performance, leading to enhanced delivery efficiency and reduced costs.
• Prepared delivery loads for shipment by overseeing teams, checking containers, and coordinating pickups.
• Coordinated with sales teams to prioritize and manage high-priority orders, resulting in increased customer satisfaction.
• Ensured compliance with all transportation regulations, maintaining up-to-date knowledge of industry standards and best practices.
• Implemented customer feedback processes to identify areas for improvement in the delivery process, ultimately increasing overall satisfaction ratings.
• Oversaw vehicle maintenance schedules, ensuring all fleet vehicles were properly maintained and serviced as needed for reliable operation.
• Managed a team of drivers, providing training and support for optimal performance levels.
• Increased on-time delivery rates through implementation of GPS tracking technology for improved route planning.
• Conducted regular performance reviews for drivers, identifying areas for improvement and growth opportunities.
• Assisted with budget development and cost control measures within the delivery department to maximize profitability without sacrificing quality or timeliness of services provided.
• Followed company policies and procedures during shift.
• Reported customer questions, issues and complaints to management.
• Tracked delivery information, mileage, and fuel use while on shift.
• Reported suspected mechanical issues quickly to supervisor for remediation.
• Safely loaded items into delivery vehicle to minimize damage while in transit.
• Verified load against delivery ticket before beginning every shift.
• Maintained clean and orderly appearance while on shift.
• Delivered packages to customer barns, stalls, and sheds.
• Operated vehicle safely in highly congested areas with no traffic violations.
• Reported issues found with delivery truck to maintenance mechanic.
• Balanced schedule and customer demands.
• Worked closely with personnel, customers, and contractors to resolve problems.
• Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations. Inspection received 100% passed.
• Coordinated responses to emergencies by dispatching vehicles and bringing in additional personnel.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, training and mentoring new staff members.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Completed point of sale opening and closing procedures.
• Mentored new hires during their onboarding process.
• Rotated merchandise and displays to feature new products and promotions.
• Maximized sales by creating innovative visual merchandising displays, store layouts and FaceBook Ad creations weekly
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Approved regular payroll submissions for employees.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Supervised guests at front counter, answering questions regarding products.
• Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
• Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Trained and guided team members to maintain high productivity and performance metrics.
• Assisted in recruiting, hiring and training of team members.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Reported issues to higher management with great detail.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.

• Lead associate team to accomplish store and Ranch goals
• Proficient in all store technology(i.e., ACENET,POS system, Microsoft)
• Proficient in forklift and Pallet Jack with Hay, pallets, and Salt
• Trouble shooting systems(i.e.,alarms,equipment) on the phone or with a Rep
• Provide input into merchandising decisions to the store manager
• Implement the marketing strategy for the week/month and the current year
• Created and Photographed Facebook Flash Ads for the Equine Department, sales and main store products on a weekly basics
• Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members
• Train,coach and observe associates
• Maintained the weekly work schedule and made changes to best fit the stores needs
• Ensure that all daily inventory management tasks are completed:

*Shelves Stocked-Displays are finished

*Special orders or orders for delivery complete.

*Cycle counting

* Zero Outs

* Bin Tags fresh

* Out-dates checked , SKU and UPC monitoring

• Resolve customer complaints in a timely and satisfactory manner
• Make sure the sales floor is clear,organized and proper signage ,and store floors are clear of any pallets or trash
• Enforce safety policies and procedures are followed
• Attended Vendor Shows.(VSI, Animal Health)
• Have horses, dogs, and cats for 35 years
• Ride English ,Dressage, Jumps,Trail, Western, and rope
• Team Lead in the Hematology and Pathology Department at Mayo-Retired after 30 years

• Ensured compliance with industry safety standards through rigorous inspection and testing protocols, maintaining a safe work environment for all employees.
• Demonstrated expertise in various testing methodologies, including hematology, urine testing, and Platelet analysis assays.
• Enhanced lab efficiency through the implementation of automated testing procedures.
• Assisted in the training and mentoring of junior technicians.
• Supported hospital accreditation efforts by ensuring compliance with regulatory standards in daily operations.
• Contributed to positive patient outcomes by providing precise diagnostic information to healthcare providers.
• Managed inventory to ensure adequate supply levels for uninterrupted laboratory operations.
• Provided accurate data by meticulously calibrating and maintaining sophisticated laboratory equipment.
• Established strong working relationships with colleagues, fostering a collaborative team environment in the laboratory setting.
• Actively participated in continuing education programs to stay current on industry advancements and maintain professional growth.
• Maintained a clean and safe work environment, adhering to strict safety protocols and guidelines.
• Streamlined lab processes by implementing innovative techniques and best practices within the workplace.
• Reduced errors with diligent quality control checks on all test results before reporting to healthcare providers.
• Evaluated new testing methods for potential adoption into existing laboratory practices, enhancing overall service offerings.
• Improved patient care by accurately performing and analyzing medical laboratory tests.
• Assisted physicians and nurses in performing diagnostic tests and procedures to identify accurate treatment for patients.
• Followed Good Laboratory Practices (GLP) consistently across daily activities and special products.
• Troubleshot problems with equipment and recalibrated devices or brought serious concerns to supervisor for handling.
• Conducted wide range of laboratory tests and recorded results.
• Identified and traced quality control issues impacting laboratory results.
• Helped management optimize laboratory processes for maximum efficiency and performance.