Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Manager
Martyn Whitham

Martyn Whitham

Tahlequah,OK

Summary

Dynamic leader with a proven track record at Boomarang Diner, adept in team leadership and strategic planning. Excelled in boosting employee morale and customer satisfaction, while managing budgets and enhancing operational efficiency. Skilled in active listening and complex problem-solving, I've consistently fostered high-performing teams and improved financial performance.

Overview

5
5

Years of management experience

Work History

Manager

Boomarang Diner
06.2018 - Current
  • Helped more than double profits over the last 4 years by keeping a close eye on the budget and keeping labor and food costs down.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Managed budgets effectively, ensuring optimal financial performance.
  • Built high-performing teams through effective recruitment, and onboarding
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.

Owner

Demess/Destress
03.2023 - 11.2023
  • Managed day-to-day business operations.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for business.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

Maintenance Technician

Garden Walk Apartments
01.2016 - 09.2016
  • Operated varied hand and power tools to complete repairs.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • Cleaned up apartments, made repairs and painted so they would be move in ready.

Education

Business Administration And Management

Virginia College
Pensacola, FL

Skills

  • Team Leadership
  • Time Management
  • Complex Problem-Solving
  • Staff Training and Development
  • Schedule Preparation
  • Performance Evaluations
  • Expense Tracking
  • Customer Service
  • Effective Communication
  • Positive Attitude
  • Attention to Detail
  • Multitasking
  • Active Listening

Certification

  • Provisional sale associate licensee with OREC

Additional Information

I am an aspiring entrepreneur With a passion for building and growing businesses, I am excited about the opportunity to leverage my skills and knowledge in the real estate industry. I am a highly motivated individual who thrives on challenges and is always seeking new ways to improve.

I plan to keep my job at Boomarang for up to 2 years then go full time in real estate. Ideally it won't take me that long to be in a position to go full time in real estate, I just need to find the right mentorship to help me get going and I will do the work necessary to achieve my goals.

Timeline

Owner

Demess/Destress
03.2023 - 11.2023

Manager

Boomarang Diner
06.2018 - Current

Maintenance Technician

Garden Walk Apartments
01.2016 - 09.2016

Business Administration And Management

Virginia College

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Martyn Whitham