Martyna Babilec
Mount Prospect,IL
Summary
Dynamic Operations Manager with a proven track record at Gurin Cargo Inc, excelling in performance monitoring and customer retention. Enhanced operational efficiency, achieving significant profit increases through strategic contract negotiations and effective team leadership. Skilled in health and safety compliance, fostering a culture of excellence and accountability among staff. Fluent in Polish.
Overview
14
14
years of professional experience
Work History
Operations Manager
Gurin Cargo Inc
04.2018 - 05.2025
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Analyzed and reported on key performance metrics to senior management.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and implemented strategies to maximize customer satisfaction.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Increased profit by streamlining operations.
- Developed and maintained relationships with external vendors and suppliers.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Raised property accuracy and accountability by creating new automated tracking method.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reduced operational risks while organizing data to forecast performance trends.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Dispatch Manager
Four Seasons Express
07.2018 - 04.2021
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Reported to management operational activities and maintained current records.
- Recruited, interviewed and selected employees in compliance with hiring practices and minimum standards of qualification and recommended personnel for promotion, demotion or reclassification to meet staffing requirements.
- Evaluated current operational processes to help develop, implement and improve practices.
- Drove sales by delivering expert customer service support for escalated, ongoing or specialized issues.
- Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.
- Received new orders, prepared documentation, and assigned personnel.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Utilized customer feedback to improve customer service.
- Managed customer accounts and invoicing.
- Monitored and tracked dispatch communication systems.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Scheduled deliveries and pickups according to customer needs.
- Scheduled and organized delivery routes.
- Provided customers with information on products and services.
- Communicated with customers to provide delivery updates and resolution.
- Assisted in resolving customer complaints and grievances.
- Monitored flow of paperwork and directed information to appropriate departments.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Tracked and monitored vehicle performance and maintenance.
- Answered phone calls and responded to customer emails.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Monitored vehicle locations to coordinate timely arrivals.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
Transportation Dispatcher
Beeline Transportation
05.2011 - 07.2018
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
- Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
- Worked closely with customers to effectively resolve issues and complaints.
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Created delivery routes and optimized plans for traffic, road conditions, and other factors.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Provided training and guidance to new dispatchers.
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Received new orders, prepared documentation, and assigned personnel.
- Provided customers with information on products and services.
- Scheduled and organized delivery routes.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Scheduled deliveries and pickups according to customer needs.
- Assisted in resolving customer complaints and grievances.
- Monitored and tracked dispatch communication systems.
- Answered phone calls and responded to customer emails.
- Tracked and monitored vehicle performance and maintenance.
- Utilized customer feedback to improve customer service.
- Communicated with customers to provide delivery updates and resolution.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Monitored flow of paperwork and directed information to appropriate departments.
- Monitored vehicle locations to coordinate timely arrivals.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
Education
High School Diploma -
Schaumburg High School
Schaumburg, IL05-2003
Skills
- Health and safety compliance
- Performance monitoring
- Marketing
- Production
- Incidents management
- Multi-site operations
- Operations oversight
- Decision-making
- Supply chain distribution
- Delegation
- Performance management
- Financial and cash flow analyses
- Contract review and recommendations
- Maintaining compliance
- Document control
- Communication improvements
- Schedule oversight
- Employee relations and conflict resolution
- Data management
- Team leadership
- Customer retention
- FLUENT IN Polish
- Problem-solving
Languages
Polish
Full Professional
Timeline
Dispatch Manager
Four Seasons Express
07.2018 - 04.2021
Operations Manager
Gurin Cargo Inc
04.2018 - 05.2025
Transportation Dispatcher
Beeline Transportation
05.2011 - 07.2018
High School Diploma -
Schaumburg High School
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