MARTYNA POSPIECH
Apopka,US
Summary
Dedicated professional with over a decade of experience in cleaning, packing, and client care roles, demonstrating exceptional organizational and customer service skills. Proficient in using technology for inventory management and client interactions, ensuring high efficiency and client satisfaction. Adept at maintaining cleanliness standards and streamlining processes for optimal productivity and compliance with safety regulations.
Overview
10
10
years of professional experience
Work History
Mobility Sales/Service
AT&T
08.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Participated in training programs to enhance product knowledge and customer service skills.
Overnight Packer/Picker
Joanns Fabric Store
11.2023 - Current
- Efficiently manage inventory and package goods at Joanns Fabric Store, ensuring accuracy and speed.
- Streamline packing processes to enhance productivity and reduce downtime in warehouse operations.
- Collaborate with team members to meet nightly packing goals, fostering a cooperative work environment.
- Implement new sorting techniques that increase order fulfillment speed and improve customer satisfaction.
Client Care Advocate
Brown & Brown
08.2021 - 01.2023
- Streamlined benefits enrollment, boosting client satisfaction and efficiency.
- Evaluated client insurance needs to tailor policies that minimized risks.
- Guided clients through claim processes, enhancing their understanding and trust.
- Crafted innovative insurance solutions to meet unique client demands.
- Refined policy amendments, ensuring precision and compliance with regulations.
Dealer Trade Clerk
Mullinax Ford
09.2020 - 08.2021
- Enhanced inventory accuracy by diligently managing and recording car stocks.
- Streamlined vehicle inspection processes to uphold quality standards.
- Optimized logistics for vehicle trades, enhancing dealership operations.
- Facilitated team coordination in setting up efficient vehicle trade routes.
- Analyzed car inventory reports to maintain optimal stock levels.
- Initiated new tracking methods for dealer trade paperwork, reducing errors.
Reception
Mullinax Ford
09.2019 - 09.2021
- Managed financial transactions and ensured accuracy in documentation.
- Enhanced customer satisfaction by providing prompt service and addressing inquiries.
- Managed accurate documentation of financial transactions.
- Streamlined tag and title transfers, enhancing process efficiency.
- Provided consistent support by efficiently handling customer calls and inquiries.
- Implemented effective methods to verify insurance details swiftly.
Hostess
O'Charley's Restaurant & Bar
11.2014 - 08.2015
- Demonstrated genuine hospitality while greeting and establishing rapport with guests.
- Inspected restrooms for cleanliness and availability of supplies and cleaned restrooms when necessary.
- Assigned patrons to tables suitable for their needs and according to rotation.
- Answered telephone calls and responded to inquiries.
- Greeted each customer with friendly eye contact.
- Provide guests with menus and seat them at their table or in waiting area.
Education
HS Diploma - undefined
Edgewater High School
Orlando, FL05.2015
Skills
- Teamwork and collaboration
- Organization and time management
- Friendly, positive attitude
- Multilingual
- Office Experience
- Front Desk
- Adobe experience
- Microsoft Outlook
- People Skills
- Honesty
- Dependable and responsible
- Excellent communication
- Computer skills
- Excellent Customer service
- Problem-solving
LANGUAGES
English
Polish
Timeline
Mobility Sales/Service
AT&T
08.2024 - Current
Overnight Packer/Picker
Joanns Fabric Store
11.2023 - Current
Client Care Advocate
Brown & Brown
08.2021 - 01.2023
Dealer Trade Clerk
Mullinax Ford
09.2020 - 08.2021
Reception
Mullinax Ford
09.2019 - 09.2021
Hostess
O'Charley's Restaurant & Bar
11.2014 - 08.2015
HS Diploma - undefined
Edgewater High School
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