Maruah Salingohay Smith
Assistant Manager
Hawkinsville,GA
Summary
Professional Assistant Store Manager with a background in managing staff, driving sales, and providing exceptional customer service. Skilled in inventory control and visual merchandising with strong ability to multitask and function effectively in high-pressure environments. Demonstrated impact in enhancing store operations efficiency, improving team productivity, and increasing customer satisfaction. Known for strategic planning skills and commitment to achieving company goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Hobby Lobby
Warner Robins, GA
10.2023 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
Department Supervisor
Hobby Lobby
Warner Robins, GA
10.2020 - 10.2023
- Developed and implemented departmental policies and procedures.
- Conducted performance reviews for staff members.
- Monitored department operations to ensure productivity standards were met.
- Provided coaching and mentoring support to team members.
- Analyzed data to identify areas of improvement within the department.
- Facilitated communication between management, staff, and customers.
- Established goals for each team member and monitored progress towards those objectives.
- Implemented strategies to increase efficiency while reducing costs.
- Managed inventory levels of supplies required for daily operations.
- Addressed employee issues and conflicts to provide input, feedback, and coaching.
Senior Assistant Manager
Kirkland's Home
Macon, GA
11.2019 - 10.2020
- Provided leadership and direction to staff, setting clear expectations and monitoring performance.
- Ensured compliance with company policies and procedures related to operations, safety, and customer service.
- Developed effective strategies for increasing sales and profitability through product promotion initiatives.
- Created detailed reports on daily sales activities and identified areas of improvement in store operations.
- Conducted regular meetings with team members to review progress against goals and objectives.
- Monitored employee attendance to ensure adherence to scheduling guidelines.
- Resolved customer complaints promptly while ensuring a positive shopping experience.
- Coached team members on best practices for providing exceptional customer service.
- Recruited, interviewed, hired, trained, supervised, evaluated job performance of employees.
- Performed administrative duties such as creating schedules and processing payroll information.
Department Lead
TJX Companies
Warner Robins, GA
10.2017 - 11.2018
- Developed and implemented departmental policies and procedures.
- Coordinated with other departments to ensure efficient workflow across the organization.
- Ensured compliance with all federal, state, local laws and regulations related to the department's operations.
- Analyzed operational trends to identify areas for improvement in efficiency or cost savings.
- Provided leadership, motivation, direction and support to team members in order to achieve individual success as well as team goals.
- Collaborated with senior management on strategic initiatives that impacted the overall business objectives.
- Managed effective stock rotation and inventory placement.
Assistant Fitness Manager/trainer
Madinat Jumeirah Resort
Dubai, UAE
12.2005 - 02.2017
- Developed and implemented fitness programs for members, including personalized training sessions and group classes.
- Monitored the performance of staff to ensure the highest quality of customer service was provided.
- Maintained accurate records of clients' progress and attendance in classes.
- Regularly inspected gym equipment to ensure safety standards were met.
- Created a monthly budget for all fitness-related expenses.
- Resolved customer complaints promptly and professionally.
- Developed new strategies for increasing membership sales.
Education
Some College (No Degree) - Business Accountancy
San Agustin College
PhilippinesHigh School Diploma -
Tanza National High School
Philippi, WVSome College (No Degree) -
Computer Technical School
PhilippinesSome College (No Degree) - Exercise Physiology
American Council On Exercise
Dubai UAESkills
- Loss Prevention
- Business Development
- Department Oversight
- Stock management
- Customer Relations
- Operations
- Upselling and Cross Selling
- Store operations
- Display Setup
- Customer Service
- Customer Service and Engagement
- Staff Supervision
- Time Management
- Employee Coaching
Accomplishments
- Be there Awards
- Best Employee of the Month
- Excellence Awards (Outstanding Performance)
Certification
- ACE Certified Trainer 2006 Dubai UAE
- 1st and 2nd Step to Leadership Training May 2009 Dubai UAE
Languages
English
Professional
Filipino
Professional
Arabic
Limited
Websites
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Store Manager
Hobby Lobby
10.2023 - Current
Department Supervisor
Hobby Lobby
10.2020 - 10.2023
Senior Assistant Manager
Kirkland's Home
11.2019 - 10.2020
Department Lead
TJX Companies
10.2017 - 11.2018
Assistant Fitness Manager/trainer
Madinat Jumeirah Resort
12.2005 - 02.2017
Some College (No Degree) - Business Accountancy
San Agustin College
High School Diploma -
Tanza National High School
Some College (No Degree) -
Computer Technical School
Some College (No Degree) - Exercise Physiology
American Council On Exercise
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