MARUF RAO
MONROE,NY
Summary
Expert Appliance Sales Specialist with far-reaching experience supporting customer needs and creating enriching end-to-end product selection journeys. Collaborative sales staffer with track-record for reliably selling products and assuring consumer satisfaction. Brand expert with knowledge of broad variety of appliances and manufacturers. Appliance Sales Specialist promotes positive customer shopping experience by delivering quality service while maintaining organized and safe store stocked with household appliances customers need. Expertly presents, demonstrates and explains specifications and features with goal of closing sale. Offers exemplary consultative services while achieving required sales goals or metrics. Confident Appliance Sales Associate promoting a great career spent exceeding client expectations through active listening, dynamic communication and effective marketing skills. Ready to take on a new sales-oriented position where developed talents can be best utilized. Top-notch professional known for driving sales opportunities and engaging customers. An award-winning Appliance Sales Associate with a talent for detailing product information and features. Educated Appliance Sales Associate offering 24 years of expertise in fast-paced retail environments. A driven employee dedicated to providing exceptional service that leads to repeat business opportunities. Proficient Electronics Sales Associate showcasing a career of more than 24 years catering to retail customers. Educated in all major brands and product trends. Reliable and upbeat Appliance sales Specialist successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Industrious Sales Specialist offering 24 years of industry experience ready to add value to Sears and Home depot team. Well-versed in processing accurate sales transactions and providing superior customer service. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure manager position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
33
33
years of professional experience
Work History
Appliances Sales Specialist
The Home Depot Inc
11.2014 - Current
- Followed up with vendors and customers to resolve delivery orders quickly.
- Processed returns and troubleshot issues with specific appliances, supporting product re-selection process.
- Addressed customers with positivity and professionalism, guiding towards ultimate purchase decision with balance and deliberation.
- Designed showroom arrangements to support consumer journey and provide positive shopping experience.
- Worked with members of other units to support cohesive shopping experiences.
- Assessed customer satisfaction with regular post-purchase check-ins.
- Solved customer-identified problems with small and large appliances purchased in-store.
- Maintained comprehensive knowledge of appliance specifications, brands based on price range, features and customer space needs.
- Learned specifications, advantages and disadvantages to over [Number] competing brands to make best recommendation to individual customers.
- Engaged customers using well-honed interpersonal and people skills to determine which appliances best fit needs and preferences.
- Demonstrated features and benefits while assisting customers in making informed decisions based on needs and wants.
- Offered insight into features for such appliances as [Type] and [Type] to help customers make educated buying decisions.
- Utilized [Software] to check item availability in store inventory.
- Drove team revenue totals by bringing in top sales numbers.
- Relayed information regarding current store promotions, sales and special events to customers.
- Maintained product knowledge to assist and educate customers on options available.
- Aided customers in locating and purchasing merchandise in store and on website to achieve sales goals.
- Operated store equipment to promote safety and reduce injury.
- Learned and retained vendor and model numbers and adapted as models and specifics changed frequently.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Developed strong rapport with customers and created positive impression of business.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
- Recommended complementary purchases to customers, increasing revenue.
- Monitored customers for signs of security concerns and escalated issues to management.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
MANAGER
ABDD/SOUTHPAW
06.2013 - 06.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Improved marketing to attract new customers and promote business.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Developed detailed plans based on broad guidance and direction.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Launched quality assurance practices for each phase of development
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Appliances Sales Specialist
SEARS
08.2001 - 09.2014
- Followed up with vendors and customers to resolve delivery orders quickly.
- Processed returns and troubleshot issues with specific appliances, supporting product re-selection process.
- Addressed customers with positivity and professionalism, guiding towards ultimate purchase decision with balance and deliberation.
- Designed showroom arrangements to support consumer journey and provide positive shopping experience.
- Worked with members of other units to support cohesive shopping experiences.
- Assessed customer satisfaction with regular post-purchase check-ins.
- Solved customer-identified problems with small and large appliances purchased in-store.
- Maintained comprehensive knowledge of appliance specifications, brands based on price range, features and customer space needs.
- Learned specifications, advantages and disadvantages to over [Number] competing brands to make best recommendation to individual customers.
- Engaged customers using well-honed interpersonal and people skills to determine which appliances best fit needs and preferences.
- Demonstrated features and benefits while assisting customers in making informed decisions based on needs and wants.
- Offered insight into features for such appliances as [Type] and [Type] to help customers make educated buying decisions.
- Utilized [Software] to check item availability in store inventory.
- Drove team revenue totals by bringing in top sales numbers.
- Relayed information regarding current store promotions, sales and special events to customers.
- Maintained product knowledge to assist and educate customers on options available.
- Aided customers in locating and purchasing merchandise in store and on website to achieve sales goals.
- Operated store equipment to promote safety and reduce injury.
- Learned and retained vendor and model numbers and adapted as models and specifics changed frequently.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
MANAGER
Super Value
07.1994 - 07.2001
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
MANAGER
G A S SHELL
05.1990 - 05.1994
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Improved marketing to attract new customers and promote business.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Launched quality assurance practices for each phase of development
- Leveraged data and analytics to make informed decisions and drive business improvements.
Education
Associate of Science - SCIENCE
SHAHEEN COLLEGE
DHAKA07.1986
High School Diploma -
SHAHEEN SCHOOL
DHAKA07.1984
Skills
- Sales Assistance
- Client Needs Assessment
- Customer Inquiries
- Professional Relationships
- Product Line Knowledge
- Customer Buying Habits
- Professional Development
- Till Counting
- Preparation Oversight
- Loss Prevention Training
- Excel Proficiency
- Retail Objectives
- Loyalty Program Promotion
- Store Layouts
- Sales Floor Monitoring
- Sales Contracts
- Store Presentation
- Delivery Coordination
- Industry Tracking
- Service Assistance
- Constructive Feedback
- Display Maintenance
- Site Visits
- Delivery Schedules
- OSHA Standards
- Client Retention
- Sales Order Management
- Revenue Growth
- POS Inventory System Operation
- Cash Register Operations
- Project Requirements
- Corporate Policies and Procedures
- Purchasing Oversight
- Client Satisfaction
- Appliance Troubleshooting
- Client Correspondence
- Effective Customer Communication
- Manufacturer Relations
- Payment Method
- Product Demonstration
- Consultative Sales
- Pricing Structures
- Technical Management
- Inventory Oversight
- Team Goals
- Strong Communication and Interpersonal Skills
- Returns and Exchanges
- Item Ticketing and Pricing
- Engaging with Diverse Customers
- Merchandising and Display
- Merchandise Receiving and Handling
- Available Nights, Weekends and Holidays
- Market Trend Analysis
- Positive Customer Engagement
- Adaptable and Flexible
- Monitor Security
- POS Transactions
- Information Updates
- Issue Refunds
- Customer Care
- Safety and Cleanliness Standards
- Merchandise Alteration Estimates
- Building Customer Loyalty
- Computer Proficiency and Microsoft Office
- Retail Metrics and Goals
- Merchandise Financing
- Flexible Hours
- Goal-Driven
Timeline
Appliances Sales Specialist
The Home Depot Inc
11.2014 - Current
MANAGER
ABDD/SOUTHPAW
06.2013 - 06.2023
Appliances Sales Specialist
SEARS
08.2001 - 09.2014
MANAGER
Super Value
07.1994 - 07.2001
MANAGER
G A S SHELL
05.1990 - 05.1994
Associate of Science - SCIENCE
SHAHEEN COLLEGE
High School Diploma -
SHAHEEN SCHOOL