Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maruthi Kumar Mahendrakar

Alpharetta,Georgia

Summary

Dynamic IT and insurance professional with 18 years of comprehensive experience across a wide range of products and projects. Proven expertise as a Senior Business Analyst, specializing in eliciting and documenting functional and technical business requirements for over 7 years. Extensive leadership experience of 11 years as a Senior Test Lead and Product Specialist, successfully guiding QA teams to consistently deliver high-quality results to corporate clients. Strong commitment to driving project success through effective collaboration.

Overview

8
8
years of professional experience

Work History

Senior Business Analyst

Zinnia
04.2024 - 07.2025
  • Managed product backlog, prioritizing features based on input from product managers and stakeholders, resulting in a 20% improvement in feature delivery efficiency.
  • Led requirements gathering and documentation for the Agency Management System module, streamlining sales operations for enhanced advisor productivity.
  • Improved product efficiency by analyzing business processes and identifying areas for improvement.
  • Conducted discovery sessions to elicit high-level requirements, resolving conflicts and gaps through detailed gap analysis.
  • Authored epics, user stories, acceptance criteria, and process flows in JIRA, aligning business goals with technical implementations.
  • Collaborated with design teams to create UXPIN visualizations and Visio process flows, reducing design iterations by 15%.
  • Attended daily stand-ups, Development estimate call, sprint retrospectives, ensuring on-time delivery of 95% of sprint goals.
  • Facilitated weekly requirements reviews with technical lead, development and QA team.
  • Wrote SQL queries for testing and validation, identifying and resolving 10+ defects during QA cycles.
  • Organized "Show and Tell" sessions to present sprint deliverables, achieving 100% stakeholder approval for implemented features.

Business Analyst

Nationwide Financial Services
07.2018 - 03.2023
  • Delivered product demos to business users, increasing user adoption by 25% through clear communication of features.
  • Collaborated with business users in daily solution scoping meetings.
  • Attended daily stand-up meetings to discuss the status of ongoing projects.
  • Created functional requirements, epics, user stories, mockups, and process flows in JIRA, reducing requirement ambiguities by 30%.
  • Created process flows in Visio for the needed EPIC.
  • Collaborated with cross-functional teams (functional, technical, project managers, and other stakeholders).
  • Bridge business goals with technical implementation.
  • Bi-weekly scrum meeting with Scrum master to discuss ongoing business requirements status and readiness of JIRA tickets for upcoming sprints.
  • Monthly retrospective meetings with the scrum master to discuss what went well and what did not go well in each sprint.
  • Weekly requirements review calls with offshore project development and quality assurance.
  • Weekly estimation calls with offshore project development and QA.
  • After each Sprint release to the client's QA environment, schedule 'Show and Tell' meetings with business users and other stakeholders.
  • Writing SQL queries for testing and for Bug analysis.
  • Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
  • Log bugs in a JIRA ticket for issues encountered during the Show and Tell meeting.
  • Performed UAT and logged defects in JIRA, reducing production bugs by 20% through thorough testing.
  • Provided production support, analyzing and resolving 40+ enhancement requests and bugs post-release.

Senior Test Lead & Product Specialist

Multiple Corporate Customer Projects – The Test Policy Processor (TPP)
07.2017 - 07.2018
  • Company Overview: In the role of Senior Test Lead & Product Specialist, collaborated with numerous clients referenced above in providing quality assurance and proactive communication contributed significantly to enhanced client satisfaction, risk mitigation, and seamless adoption of the platform across diverse business environments.
  • Enhanced software quality by implementing effective test strategies and test plans.
  • Mentored junior team members, fostering a collaborative work environment and enhancing team performance.
  • Increased customer satisfaction through thorough validation of user requirements before release.
  • Developed training programs for new hires, accelerating their integration into the team.
  • Spearheaded root cause analysis of issues discovered during testing to facilitate prompt resolution by development teams.
  • Championed knowledge sharing among team members through regular presentations and workshops on best practices in software testing.
  • Optimized test cases to maximize success of manual software testing.
  • Defined, created and controlled testing environments for successful software deliverables.
  • Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
  • Trained and provided coaching to 5 junior team members.
  • Boosted customer retention by providing exceptional product support and addressing user concerns.
  • Continually expanded knowledge of Service product line.

Education

Bachelor of Computer Application -

Sri Venkateswara University
Tirupati
09.2001

Skills

Core Business Analysis

  • Stakeholder Management
  • Requirements Management
  • Business Process Modeling
  • Data Analysis & Modeling
  • User Acceptance Testing

Methodology

  • Agile
  • Waterfall

Tools

  • Jira
  • Visio
  • Power BI
  • SharePoint

Language

  • SQL

Integration Knowledge

  • Rest API
  • ACORD

Application Servers

  • WAS
  • JBoss

Timeline

Senior Business Analyst

Zinnia
04.2024 - 07.2025

Business Analyst

Nationwide Financial Services
07.2018 - 03.2023

Senior Test Lead & Product Specialist

Multiple Corporate Customer Projects – The Test Policy Processor (TPP)
07.2017 - 07.2018

Bachelor of Computer Application -

Sri Venkateswara University

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