Accomplished professional with a robust background at the Health and Human Services Commission, adept in Medicaid, Snap benefits, and TANF knowledge and demonstrating exceptional leadership by mentoring staff in public assistance programs. Proven expertise in policy interpretation and effective communication, significantly enhancing operational efficiency and quality of service.
As a supervisor, I developed staff in the knowledge of state programs as well as established a rapport with them. I knew each individual staff member and what it took to motivate them. I was hands on as a manager with the belief that your staff will mirror what they see you do.
Performed minimal case work that included Snap, TANF, and Medicaid.
Served as lead worker which included mentoring staff. Handling all client issues both in person and remotely. Completed all work related reports in a timely manner. Assisted supervisor with lower level administrative assignments.
I retired from the state of Texas after serving the citizens for 30 years.
I was named employee of the month as well as the year while serving.
While serving as a case worker, received Quality control error free case certificates.
I represented the San Antonio region at a conference implementing how to motivate new hires to do quality case work.
Member of Sigma Gamma Rho Sorority Inc.
Member of Top Ladies of Distinction
Choir member at Palestine Missionary Baptist church