Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
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Marva Byrd

Marva Byrd

San Antonio,TX

Summary

Accomplished professional with a robust background at the Health and Human Services Commission, adept in Medicaid, Snap benefits, and TANF knowledge and demonstrating exceptional leadership by mentoring staff in public assistance programs. Proven expertise in policy interpretation and effective communication, significantly enhancing operational efficiency and quality of service.

As a supervisor, I developed staff in the knowledge of state programs as well as established a rapport with them. I knew each individual staff member and what it took to motivate them. I was hands on as a manager with the belief that your staff will mirror what they see you do.

Overview

31
31
years of professional experience

Work History

Supervisor

Health and Human Services Commission
10.2015 - 08.2022


  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Mentored staff with the implementation of acquiring the knowledge of Texas Works programs to include Snap, TANF, and Medicaid
  • Case reading and month to month monitoring to ensure quality case work.

Texas Works Advisor

Health and Human Services Commission
01.1992 - 04.2007


  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Mentored staff with the implementation of acquiring the knowledge of Texas Works programs to include Snap, TANF, and Medicaid
  • Case reading and month to month monitoring to ensure quality case work.

Lead Advisor

Health and Human Services Commission
04.2007 - 10.2015

Performed minimal case work that included Snap, TANF, and Medicaid.

Served as lead worker which included mentoring staff. Handling all client issues both in person and remotely. Completed all work related reports in a timely manner. Assisted supervisor with lower level administrative assignments.

Education

Bachelor Of Business Administration -

Incarnate Word College
San Antonio, TX
12.1990

Skills

  • Effective communication skills
  • Microsoft Office
  • Data Entry
  • Interviewing
  • Appointment Scheduling
  • Documentation And Reporting
  • Medicaid knowledge
  • Knowledgeable in Software
  • Application Review
  • Telephone Etiquette
  • Benefits Administration
  • Proficiency in Software
  • Program knowledge
  • Policy Interpretation
  • Program understanding and advisement
  • Public assistance programs
  • Eligibility procedures
  • Interviewing techniques
  • Customer Service
  • Time Management
  • Attention to Detail
  • Multitasking
  • Reliability
  • Problem-solving abilities
  • Organizational Skills
  • Decision-Making
  • Adaptability and Flexibility
  • Documentation skills
  • Self Motivation
  • Conflict Resolution

Accomplishments

I retired from the state of Texas after serving the citizens for 30 years.

I was named employee of the month as well as the year while serving.

While serving as a case worker, received Quality control error free case certificates.

I represented the San Antonio region at a conference implementing how to motivate new hires to do quality case work.

Affiliations

Member of Sigma Gamma Rho Sorority Inc.

Member of Top Ladies of Distinction

Choir member at Palestine Missionary Baptist church

Timeline

Supervisor

Health and Human Services Commission
10.2015 - 08.2022

Lead Advisor

Health and Human Services Commission
04.2007 - 10.2015

Texas Works Advisor

Health and Human Services Commission
01.1992 - 04.2007

Bachelor Of Business Administration -

Incarnate Word College
Marva Byrd