MARVA DEAN HARRIS-SMALL
Brooklyn,New York
Summary
Experienced with life insurance policy evaluation, underwriting, and client advisement. Utilizes strategic sales techniques to match clients with suitable insurance plans. Track record of effective risk assessment and customer relationship management.
As seasoned insurance professional, equipped with comprehensive understanding of life insurance products and client needs analysis. Known for unwavering focus on client satisfaction and consistently achieving sales targets. Valued for collaborative approach and adaptability in dynamic environments, with strong analytical and communication skills.
Life insurance professional equipped to drive strategic growth and deliver exceptional client solutions. Demonstrates expertise in client relationship management, risk assessment, and policy recommendations. Strong focus on team collaboration and adapting to changing needs. Known for reliability, customer-centric approach, and achieving impactful results.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Health and Life Insurance Agent
Mass Mutual Insurance Company,
03.2012 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
- Collaborated closely with claims department resolving disputes between insurance providers resulting in satisfactory outcomes for clients.
- Streamlined policy renewal processes for improved efficiency and client retention rates.
- Spent ample time with each customer, verbally reviewing, and explaining documents for client comprehension.
- Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
- Upsold additional products and services after identifying customer needs and requirements.
Nutrition Assistant
Bedford Stuyvesant Family Health Center/WIC Progra
06.2022 - 01.2025
- Increased patient satisfaction through attentive service and timely delivery of meals.
- Provided support to individuals with special dietary need to meet unique nutritional requirements.
- Assisted with preparation and serving of food in line with established nutrition guidelines.
- Assisted patients clients with mean plan development, addressing individualized dietary requirements.
- Developed educational materials on nutrition, which increased patient engagement with their dietary plans.
- Educated patients and families on nutrition management.
- Obtained and evaluated dietary histories of individuals to plan nutritional programs.
- Monitored and evaluated patient progress, documenting results.
Customer Service Representative
American Airlines
06.1993 - 10.2012
- Company Overview: Customer Service at JFK International Airport
- Lead, motivate, collaborate and developed work ethics
- Analyze, develop and respond to requests from customers, customer representatives, senior management and stakeholders
- Communicate information, and implement issues related to Departments’, include working closely with Customs & Immigration, Transportation Service Agency (TSA) and Port Authority
- Administer, develop updates, and maintain records
- Recruit, hire and train employees
- Evaluate, and perform assessment measurement of each employee
- Demonstrate excellent analytical, reporting and record-keeping skills
- Perform surveys, testing and reporting of data collected
- Well organized and detailed oriented
- Innovative, creative and has a collaborative mindset
- Flexible, a team player, a quick learner to synthesize, analyze processes and procedures
- Attention to Detail - Is thorough when performing work and conscientious about attending to detail
- Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services
- Oral/written Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately
- Identified opportunities for process improvements, leading to increased efficiency in handling customer concerns.
- Improved customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Established strong relationships with clients, Staff, promoting trust and loyalty in our brand.
- Problem Solving - Identifies problems; determines accuracy and of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations
- Customer Service at JFK International Airport
Education
Master’s Degree - Education and Teaching with Learning & Technology
Ashford University
Clinton, IowaBachelor’s Degree - Psychology
Adelphi University
Certificate - Teaching
Church Teachers’ College
Mandeville, Jamaica W.I.Master of Arts - Nutrition
Adelphi University
Garden City, NY08-2022
Skills
- Insurance policy sales
- Building relationships
- Client service
- Client account management
- Cross-selling techniques
- Needs assessment
- Lead prospecting
- Insurance product expertise
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of [Number] in the development of [Project name].
- Supervised team of 150 staff members.
- Resolved product issue through consumer testing.
Awards
- Deans’ List – Ashford University
- Deans’ List - Adelphi University
Affiliations
- Diabetes Association
Certification
- Certified Data Professional (CDP)
Timeline
Nutrition Assistant
Bedford Stuyvesant Family Health Center/WIC Progra
06.2022 - 01.2025
Health and Life Insurance Agent
Mass Mutual Insurance Company,
03.2012 - Current
Customer Service Representative
American Airlines
06.1993 - 10.2012
Bachelor’s Degree - Psychology
Adelphi University
Certificate - Teaching
Church Teachers’ College
- Certified Data Professional (CDP)
Master’s Degree - Education and Teaching with Learning & Technology
Ashford University
Master of Arts - Nutrition
Adelphi University
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