Marva Girdler
Nederland,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Key Holder
Northern Tools & Equipment
08.2022 - 01.2024
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
Administrative Coordinator
Kilgore Industrial
02.2021 - 08.2022
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Proactively identified opportunities for improving administrative processes, implementing changes that led to increased efficiency and effectiveness.
- Managed calendars, scheduled appointments, and coordinated travel arrangements for senior staff members.
Teller Supervisor
Neches Federal Credit Union
06.2014 - 02.2021
- Managed teller schedules, ensuring adequate staffing levels during peak business hours.
- Oversaw staff training initiatives, ensuring all tellers were knowledgeable about products, services, and operational procedures.
- Counted cash drawers and made bank deposits.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Provided exceptional customer service during high-volume periods, demonstrating professionalism under pressure.
- Promoted bank's products and services by consistently cross-selling to customers.
Receptionist
Dugood Federal Credit Union
05.2011 - 06.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
Education
High School Diploma -
Lumberton High School
Lumberton, TX05.1981
Skills
- Customer Service
- Cash Handling and Reconciliation
- Handling Complaints
- Store maintenance
- Bank Deposits
- Staff Training and Development
- Daily Reporting
- Inventory Monitoring
- Sales proficiency
- Employee Scheduling
- Retail Operations
- Team training and development
Timeline
Key Holder
Northern Tools & Equipment
08.2022 - 01.2024
Administrative Coordinator
Kilgore Industrial
02.2021 - 08.2022
Teller Supervisor
Neches Federal Credit Union
06.2014 - 02.2021
Receptionist
Dugood Federal Credit Union
05.2011 - 06.2014
High School Diploma -
Lumberton High School
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