MARVA HICKS
Woodbridge,VA
Summary
PMP-certified Project Manager with over 10 years of experience in project coordination, operations, and client management. Successfully managed multiple workstreams, achieving a 98% client renewal rate through effective communication and proactive risk management. Skilled in using Procore, Salesforce, and other productivity tools to enhance project efficiency.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Assistant Project Manager
Branair
Manassas, VA
06.2026 - Current
- Supported 5+ concurrent commercial and municipal HVAC renovation projects, coordinating mechanical and plumbing work from planning through installation and client handoff to ensure project success.
- Coordinated procurement and delivery of HVAC equipment and materials, monitored lead times, and followed up with vendors to minimize installation delays and maintain project timelines.
- Coordinated with subcontractors, vendors, field personnel, and stakeholders to resolve project issues, track dependencies, and ensure alignment with schedules and deliverables.
- Maintain project schedules and provide status updates on approvals, procurement, field progress, risks, milestones, and outstanding tasks for project leadership and stakeholders.
- Track 20+ RFIs, submittals, procurement items, and outstanding project documents through Procore, proactively identifying risks that could affect project schedules and key milestones.
Branch Account Manager
TruGreen Lawn Care
Fairfax, VA
01.2023 - 06.2026
- Managed client onboarding and a $300K+ commercial client portfolio, achieving a 98% client renewal rate in 2025 through proactive account and project management.
- Served as the main point of contact for clients, resolving issues and coordinating internal resources to keep projects and commitments on track within tight timeframes.
- Coordinated multifunctional teams in scheduling, operations, sales, and service delivery to align multiple projects with client expectations and business goals.
- Provided leadership and clients with regular status updates on project progress, budgets, risks, and operational performance.
- Supported budgeting, forecasting, and capacity/resource planning with branch leadership, leveraging performance data to identify and implement efficiency opportunities.
- Documented and refined operational workflows and quality control processes, enhancing continuous improvement and minimizing service delays.
Member Support Representative
ID.me
Tysons Corner, VA
06.2021 - 12.2022
- Handled an average of 50 customer calls daily, exceeding productivity targets by 25%, while continued a 75% first-call resolution rate.
- Cultivated in-depth knowledge of product offerings and communicated effectively with a high-volume member base.
- Redesigned onboarding and training workflows, increasing team efficiency by 25% within two months.
- Developed and implemented new onboarding strategy during 50% team expansion, coordinating interviews, training, and new-hire ramp-up.
Administrative Assistant / Receptionist
BMW of Fairfax
Fairfax, VA
10.2017 - 01.2019
- Managed daily administrative operations, client communications, P&L reporting, and coordinated services for 50+ daily visitors.
- Troubleshot system and administrative issues while training new employees amid organizational growth.
- Led digitization of filing systems during nationwide audit, recovering 40% of inaccessible records and enhancing document retrieval.
Account Supervisor
Swissport USA
Dulles, VA
06.2014 - 10.2017
- Received Pacemaker recognition for two consecutive years for outstanding account and customer service satisfaction performance.
- Developed operational procedures and documentation that increased on-time performance to 80%, and enhanced client satisfaction.
- Led hiring and supervision of teams of 24–36 employees, managing daily operations and aligning staffing with client needs.
- Coordinated service response during the August 2016 Dubai International Airport incident, showcasing decision-making and communication skills under pressure.
Education
B.S. - Computer Science
Capella University
Minneapolis, MN05-2024
A.A. - Fashion Marketing
Academy of Art University
San Francisco, CA12-2012
Skills
- Project Management
- Project Planning
- Client Onboarding
- Cross-Functional Project Delivery
- Risk Management Budget Management
- Capacity & Resource Planning
- Status Reporting
- Process Improvement
- Schedule Management
- Stakeholder Management
- Change Management
- Quality Control
- Procurement
- Procore
- Salesforce
- HubSpot
- Microsoft Office
- Microsoft Copilot
- Project management
- HVAC systems
- Procurement coordination
- Procurement management
Personal Information
Title: PROJECT MANAGER | PMP | PROCORE | SALESFORCE | BILINGUAL ENGLISH/FRENCH)
Certification
Project Management Professional (PMP) — Project Management Institute (PMI), 2026-02, Procore Certified Professional — Procore Technologies, 2026-08, Salesforce Certified Administrator — Salesforce | 2022-09, Certified Front-End & Back-End Developer — Bottega University | 2020-02
AFFILIATIONS & LANGUAGES
- Professional Affiliations: Women in Tech
- US in Technology, Languages: English (Native)
- French (Native/Bilingual)
Affiliations
- Women in Tech
- US in Technology
Timeline
Assistant Project Manager
Branair
06.2026 - Current
Branch Account Manager
TruGreen Lawn Care
01.2023 - 06.2026
Member Support Representative
ID.me
06.2021 - 12.2022
Administrative Assistant / Receptionist
BMW of Fairfax
10.2017 - 01.2019
Account Supervisor
Swissport USA
06.2014 - 10.2017
B.S. - Computer Science
Capella University
A.A. - Fashion Marketing
Academy of Art University