Marva Smith
Indianapolis,IN
Summary
I have experience in customer service across banking, insurance, and healthcare sectors. I possess a deep understanding of client and patient needs and expectations, adeptly handling diverse interactions while ensuring satisfaction and retention. My extensive background equips me with valuable skills in problem-solving, communication, and relationship-building, making me a strong asset in any customer-focused role.
Overview
9
9
years of professional experience
Work History
Reimbursement Case Manager
Caremetx
08.2022 - Current
- Collects and reviews all patient information to the degree authorized by SOP
- Perform benefit investigations, prior authorization, appeals etc
- Validates completeness of required information and aids assistance to provider and patient
- Coordinates access to therapies
- Conducts appropriate follow up and facilitates access to appropriate support services
Extended Business Office Agent
Meduit
12.2020 - 08.2022
- Process patient payment plans
- Provide financial assistance applications
- Process hospital and physician billing
- Answer questions regarding insurance deductible and copays
Release of Information Specialist
Ciox
02.2019 - 04.2020
- Create new medical records and retrieve existing medical records by gathering appropriate record folders and contents
- Assigning and recording new record numbers
- Verify existing record numbers
- Inputting and recording
- Maintained/enforced HIPAA compliance standards
Customer Service Professional
BCBSNC
08.2016 - 04.2018
- Assisted members with insurance coverage and policies inquiries
- Answered questions regarding billing and claim status
- Maintained/enforced HIPAA compliance standards
- Maintained balance between company and policy benefits in the best interest of the customer
- Experience with Medicare Advantage plan members and Medicare/Medicaid Advantage case management
- Excellent verbal and written communication skills; ability to communicate with elderly individuals
- Ability to analyze and interpret benefit program criteria; ability to interact and decipher information via telephone or correspondence inquiries
- Good communication skills, written communication skills and effective listening skills
- Excellent analytical, research, creative and people skills
Education
High School Diploma - Academic
PMHS
Indianapolis, IN06.1992
Skills
- Customer Service
- Insurance
- Banking
- Accounting
- Data Entry
- Filing
Timeline
Reimbursement Case Manager
Caremetx
08.2022 - Current
Extended Business Office Agent
Meduit
12.2020 - 08.2022
Release of Information Specialist
Ciox
02.2019 - 04.2020
Customer Service Professional
BCBSNC
08.2016 - 04.2018
High School Diploma - Academic
PMHS
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