Marvalee East
Fort Lauderdale
Summary
Dedicated Community Mental Health Worker recognized for exceptional client support and active listening skills. Committed to fostering a stigma-free environment while equipping clients with coping strategies and resources for mental wellness.
Overview
22
22
years of professional experience
Work History
Community Mental Health Worker
Youth Force, Heal Program
Tamarac
10.2025 - 04.2026
- Engaged with families to provide support and resources as needed.
- Monitored client behavior and reported concerns to supervisors promptly.
- Promoted community resources and workshops for mental health awareness.
- Provided education about mental illness symptoms and coping mechanisms to families in order to reduce stigma.
- Facilitated group activities that promote socialization among peers who have similar diagnosis.
- Educated family members on effective strategies for managing mental health issues in their loved ones.
- Conducted assessments to understand client needs and progress.
- Supported clients in developing coping strategies and life skills.
Clinical Data Abstractor
Envision Physicians Services
Fort Lauderdale
04.2014 - 10.2024
- Abstracted clinical data from patient records for accurate documentation.
- Reviewed medical charts to ensure compliance with regulatory standards, enhancing quality control.
- Collaborated with healthcare professionals to clarify data discrepancies.
- Ensured consistency in data entry across multiple systems and formats.
- Performed regular audits of existing databases for accuracy and consistency of collected information.
- Reconciled discrepancies between source documents and electronic health record systems.
- Identified process improvement opportunities for collecting clinical data, contributing to more efficient workflows.
- Generated detailed reports on collected clinical data to support management decision-making.
Cafe manager
The palm Cafe
Aventura
06.2021 - 04.2023
- Managed daily operations of high-traffic cafe to ensure smooth service.
- Supervised and trained staff to enhance customer service skills.
- Coordinated inventory management to maintain product availability and quality.
- Developed and implemented efficient scheduling for optimal staff coverage.
- Oversaw cash handling and financial procedures for accurate transactions.
- Created a welcoming atmosphere through effective layout and decor decisions.
- Resolved customer complaints promptly to enhance satisfaction levels.
- Collaborated with suppliers to source high-quality ingredients for menu offerings.
- Supervised day-to-day operations in the cafe to ensure efficiency and quality standards were met.
- Took inventory of supplies and equipment and placed new orders to maintain stock levels.
- Reconciled daily sales each shift, counting register drawers and resolving discrepancies.
- Rang up orders on cash register to process cash, credit card and personal check payments.
- Maintained an accurate cash register system at all times during business hours.
- Developed menu items to help keep profits up and prices affordable for customers by balancing high and low food costs.
Ticket Agent
American Airlines
Queens
04.2008 - 06.2011
- Assisted passengers with ticketing and boarding process.
- Managed customer inquiries and provided travel information.
- Processed ticket changes and refunds efficiently.
- Collaborated with team to ensure smooth flight operations.
- Utilized reservation systems to book flights for customers.
- Resolved passenger issues while maintaining a positive experience.
- Assisted customers with ticket purchases, trip planning, pricing and scheduling.
- Resolved customer complaints in a professional manner.
- Verified passenger identification documents for international flights.
- Coordinated seating assignments based on customer preferences or needs.
- Searched for and located available seats, cabins and flights for passengers.
Medical Abstractor Lead Agent
Westat
Brooklyn
12.2003 - 04.2011
- Reviewed and evaluated medical records for accuracy and completeness.
- Extracted relevant patient information from various documentation sources.
- Conducted quality checks on completed abstracts to uphold standards.
- Performed quality control reviews on completed abstracts prior to submission.
- Ensured compliance with federal regulations in healthcare documentation practices.
- Utilized electronic health record systems to streamline information processing.
- Maintained organized databases for efficient data retrieval and management.
- Identified discrepancies between recorded documents and current status of properties.
- Developed operational guidelines to enhance data quality and project efficiency.
Education
Associate of Applied Science - Accounting
Kingsborough Community College
Brooklyn, NY06-1996
High School Diploma -
Prospect Heights High School
Brooklyn, NY08-1993
Some College (No Degree) -
Molloy College
Rockville Centre, NYSkills
- Crisis intervention
- Client assessment
- Behavioral assessment
- Patient evaluation
- Client advocacy
- Family support coordination
- Resource linkage
- Goal development
- Tracking client progress
- Client goal planning
- Client outreach
- Client support
- Building rapport
- Developing relationships
- Team collaboration
- Training and mentoring
- Mental health advocacy
- Quality control
- Data abstraction
- Resource navigation
- Goal setting assistance
- Active listening
- Customer service
- Family support
- Case documentation
- Resource navigation
Timeline
Community Mental Health Worker
Youth Force, Heal Program
10.2025 - 04.2026
Cafe manager
The palm Cafe
06.2021 - 04.2023
Clinical Data Abstractor
Envision Physicians Services
04.2014 - 10.2024
Ticket Agent
American Airlines
04.2008 - 06.2011
Medical Abstractor Lead Agent
Westat
12.2003 - 04.2011
Associate of Applied Science - Accounting
Kingsborough Community College
High School Diploma -
Prospect Heights High School
Some College (No Degree) -
Molloy College