Marvella Hyatt
Graham,NC
Summary
Compassionate, adaptable healthcare professional with a Bachelor's degree in Business Management, currently serving as a remote Medical Assistant/Patient Advocate for Roman Health Ventures. Dedicated to enhancing the quality of life for those served through exceptional telehealth customer service, communication. Skilled in account management within hospital, clinical, and dynamic remote environments, while consistently delivering efficient solutions.
Overview
16
16
years of professional experience
1
1
AED/CPR
1
1
Phlebotomy
Work History
Remote Medical Assistant/ Patient Advocate
Roman Health
05.2025 - Current
- Implemented process improvements that reduced patient wait times and enhanced service delivery quality.
- Managed and verified accounts for accuracy, according to HIPPA laws.
- Reduced re-occurring complaints and issues by Educated patients on treatment plans and preventive care strategies, enhancing patient understanding.
- Built strong relationships with, various teams across all lines of service, resulting in expedited responses to messages which foster trust in the companies commitment to quality magic care.
Patient Relations
UNC Adam's School of Dentistry
11.2022 - 05.2026
- Executed detail-oriented record management through EPIC for patient admissions across all lines of service.
- Managed daily operations related to patient accounts and clinic scheduling, patient triage and follow up treatment.
- Registered patients and verified insurance specializing in Medicaid and Medicare.
- Transcribed referrals for endodontics clinic.
- Coordinated with various departments in the dental school to facilitate patient transitions.
- Engaged with faculty, graduate providers, and student providers to maintain superior standards of patient care.
- Responsible for any clerical work designated by the Graduate Program Directors including written correspondence for students via Outlook or Teams.
- Strengthened patient relations, addressing concerns and queries promptly to ensure positive clinic experience.
Scarlet Health Professional
Bioreference Laboratories
07.2021 - 07.2022
- Developed standard work practices for phlebotomy tasks, ensuring proper home storage of medical supplies.
- Collaborated on writing peer-reviewed Standard Work Practices for Scarlet Health Professionals' publication.
- Executed blood draws and Covid-19 swabs for high-profile patients as Scarlet Health Professional.
- Utilized Microsoft Excel to effectively address and organize specimen supply chain issues.
- Delivered point of care testing services during pandemics and natural disasters.
- Conducted quality control checks on processing equipment and managed supply distribution.
- Facilitated weekly team meetings using Zoom to ensure effective communication.
Inpatient Phlebotomist
UNC Health
12.2019 - 07.2022
- Conducted venipuncture for patients with specialized needs, including burn injuries.
- Optimized use of Epic, Rover, and related devices to streamline patient and specimen verification.
- Handled collection of timed specimens and oversaw specialized tests such as sweat tests with continuous monitoring.
- Facilitated efficient and precise diagnostic testing and results for patients.
Paramedical Examiner
Medi Pro Direct
01.2019 - Current
- Conducted comprehensive health assessments to evaluate applicants' medical histories and current health status.
- Administered various diagnostic tests, including blood draws and urine analysis, ensuring adherence to safety protocols.
- Maintained detailed records of examinations and test results for compliance with regulatory standards.
- Implemented process improvements that enhanced efficiency in data collection and reporting procedures.
- Prioritized patient safety by adhering to infection control procedures during all aspects of the examination process.
Draw Station Manager & Lead Phlebotomist
Yale New Haven Health
04.2011 - 10.2019
- Executed venipuncture, electric cardiogram, and processing procedures with 99% accuracy.
- Oversaw daily operations of draw station, including administrative report organization.
- Ensured patient confidentiality through accurate record keeping.
- Transcribed physician orders to ensure accuracy.
- Implemented tube tracking system to eliminate lost specimens at Yale New Haven Health outpatient draw stations.
Lead Medical Assistant
Yale University Health
01.2010 - 01.2011
- Coordinated patient flow for fifteen providers specializing in cardiology.
- Streamlined coordination of donor screening sessions for optimal experience.
- Teamed up with patient, family, and medical staff to improve patient care standards.
- Led cleanup of improperly stored biohazard waste, initiated department-wide training on hazardous material disposal, achieved above-average grade on lab inspection.
Education
Bachelor of Science - Business Management
Albertus Magnus College
New Haven, CT05.2018
Associate Of Arts And Sciences - Business Administration
Albertus Magnus
New Haven, CT05.2016
Skills
- AI/Guru
- Self Starter
- Customer Service
- De-escalation/Problem Solving
- Account Management and Reconciliation
- Strategic Planning and Implementation
- Microsoft Proficiency
- Team Leadership
- Critical Thinking
- Scheduling
- Interpersonal Skills
- EMR/Epic
- Zendesk
- Scheduling
- Phlebotomy
Websites
Certification
AHA CPR and AED certified
Affiliations
- American Red Cross Volunteer Engagement Specialist
Timeline
Remote Medical Assistant/ Patient Advocate
Roman Health
05.2025 - Current
Patient Relations
UNC Adam's School of Dentistry
11.2022 - 05.2026
Scarlet Health Professional
Bioreference Laboratories
07.2021 - 07.2022
Inpatient Phlebotomist
UNC Health
12.2019 - 07.2022
Paramedical Examiner
Medi Pro Direct
01.2019 - Current
Draw Station Manager & Lead Phlebotomist
Yale New Haven Health
04.2011 - 10.2019
Lead Medical Assistant
Yale University Health
01.2010 - 01.2011
Bachelor of Science - Business Management
Albertus Magnus College
Associate Of Arts And Sciences - Business Administration
Albertus Magnus