Marvella Luviano
San Bernardino,CA
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Professional with history in remote customer service, skilled at delivering exceptional support and resolving client issues efficiently. Adept at utilizing communication skills and technical proficiency to enhance user experiences and meet organizational goals. Collaborative team player with focus on achieving results and adapting to changing needs.
Overview
19
19
years of professional experience
Work History
Customer Service - Remote
SGV Gardening Services
Montebello, CA
03.2016 - Current
- - Assisted in preparing documents and reports for gardening service proposals.
- - Coordinated scheduling and logistics for client appointments and meetings.
- - Communicated with clients to address inquiries and provide service updates.
- - Answered phone calls and emails to provide information, resulting in effective business correspondence.
- - Entered data into spreadsheets using Microsoft Excel or other similar programs.
- - Handled confidential documents in an organized fashion according to established protocol.
- - Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Skilled at working independently and collaboratively in a team environment.
Reception/Administrative Assistant
Realty Rentals
West Los Angeles, CA
12.2012 - 04.2014
- - Demonstrated proficiencies in telephone and front desk reception within a high volume environment.
- - Managed and resolved maintenance requests, building operation inquiries, and complaints for all properties.
- - Prepared monthly maintenance and activity reports.
- - Prepared memoranda regarding building policies and activities.
- - Prepared and processed purchase orders and overflow projects.
- - Assisted office manager in all areas of office services.
- - Reorganized entire filing system for efficiency.
Cashier/Sales Associate
Forever 21
Arcadia, CA
12.2006 - 09.2008
- - Greeted, welcomed and offered outstanding customer service while getting utmost sales results.
- - Maintained courteous manner at all times with customers, bosses, and associates.
- - Ensured the store preserved its first-rate visual presentation.
Cashier
The Edge - University Corporation
Northridge, CA
07.2006 - 05.2007
- - Handled cash counter, including checks and credit card payments.
- - Recognized and stopped payment of counterfeit checks and credit cards.
- - Tallied cash collected at the counter and handed it to the supervisor at shift change.
- - Explained billing policy to customers and resolved product pricing issues.
- - Restocked returned items.
Education
California State University of Northridge
High School Diploma - undefined
Pasadena High School
Pasadena, CASkills
- Bilingual proficiency in English and Spanish
- Dependability
- Client relations
- Document preparation expertise
- Effective communication skills
- Scheduling coordination
- Efficient time management
- Data entry accuracy
- Proficient in software applications
- Administrative support skills
- Leadership capabilities
- Management of customer relationships
LANGUAGES
Spanish: Fluent
English: Fluent
Timeline
Customer Service - Remote
SGV Gardening Services
03.2016 - Current
Reception/Administrative Assistant
Realty Rentals
12.2012 - 04.2014
Cashier/Sales Associate
Forever 21
12.2006 - 09.2008
Cashier
The Edge - University Corporation
07.2006 - 05.2007
High School Diploma - undefined
Pasadena High School
California State University of Northridge