Summary
Overview
Work History
Education
Skills
Timeline
Generic

MARVELLA MERCADEL

Long Beach,CA

Summary

To obtain a challenging position that would enable me to develop and continue my current profession working in the administrative/clinical field where I will be able to contribute my medical knowledge in an environment that is conducive to the needs of the patients that it serves.

Overview

20
20
years of professional experience

Work History

Patient Care Technician

Long Beach Memorial Medical Center
05.2011 - Current
  • Provide routine direct patient care within specific unit policies and procedures, report pertinent information to the Registered Nurse and respond to patient care needs
  • Assisting with patient admission (setting up patient room, orienting patient to room and recording basic patient information) and discharge
  • Preparing patients for meals (feeding or assisting); distributing and collecting meal trays
  • Taking and recording vital signs including temperatures, blood pressure, pulse and respirations; also measuring and recording standing or bed scale weights
  • Provide accurate, precise, and timely patient care documentation, when needed
  • Conduct to safety and security implements appropriate precautions/measures
  • Observing, reporting and following up on patient complaints, unusual behavior, abnormal condition changes, incidents, concerns, questions or complaints expressed by patient, family or visitors
  • Performed other responsibilities and duties as assigned

Front Office Assistant

MemorialCare
10.2024 - 12.2025
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
  • Responded to inquiries from callers seeking information.
  • Directed phone inquiries, answered customer questions, and scheduled appointments.
  • Reviewed and updated customer information in database for accuracy.
  • Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
  • Collaborated with team members to improve overall front office performance through consistent feedback and process improvement suggestions.
  • Developed procedures for handling sensitive information, maintaining confidentiality and adhering to company policies.
  • Updated client databases regularly while maintaining accuracy in contact details comprehensively.

Breast Clerk

Todd Cancer Pavilion Breast Center
11.2022 - 01.2024
  • Under general supervision following instructions and procedures
  • Receiving and conveying information
  • Preparation of summaries
  • Sorting and matching documents
  • Filing records
  • Collecting and distributing mail
  • Routine inventory and supply organization
  • Ability to complete routine reports, messages, and forms
  • Communicate in written and verbal form, using correct grammar
  • Submit all correspondence within the requested time frame
  • Importing images and reports from outside facilities
  • Ability to effectively utilize a photocopier, scanner, scan through email
  • Use of data import
  • Answering inbound calls/replying to message left by patient
  • Medical records

Patient Service Technician- Labor and Delivery Department

Long Beach Miller Children’s & Women’s Hospital Long Beach
05.2016 - 01.2022
  • Providing direct customers service care, meet and greet
  • Welcoming patients and their family's, checking in /admitting patients, faxing, answering and transferring calls, contacting and communicating with doctors
  • Stocking and keeping track of supplies, ordering and maintaining floor stock, organizing, and maintaining a clean environment
  • Assisting in transferring patients to and from OR, mother baby unit, providing assistance as needed, working alongside RN and OB doctors
  • Scanning baby footprints
  • Monitor vital signs (temperature pulse etc.)
  • Take fluid samples or other specimens for testing
  • Assisting nursing staff with administering basic treatment
  • Communicate clearly and effectively verbally and written
  • Supports a safe and effective workplace environment through strong team dynamic and positive approach to workplace duties/ assignments

Support Staff

Harbor Health View
06.2008 - 11.2010
  • Responsible for basic support duties, checking in on clients, assist clients how to increase their activities of daily living at home or in the community and charity nightly activities
  • Maintained and update calendars, prepared databases and spreadsheets, as well as editing, and finalizing documents, memos, reports and correspondence
  • Ensuring that all clients receive professional, quality services in a safe and timely manner
  • Greet guest and answer visitors inquires and concerns about the company and services that is provided
  • Scheduling medical appointments, assisting with meal preparation as needed, handling errands, and providing companionship and administrative duties as required
  • Perform other administrative and clerical functions, including secretarial: reviewing and processing incoming/outgoing mail
  • Attend all mandatory weekly staff meetings and performed other job-related duties

Receptionist

La Posada Housing Authority
05.2006 - 05.2008
  • Answered/transferred a high volume of incoming calls (over 100 calls per day)
  • Provided clerical support by setting up and organizing meetings, handling incoming and outgoing mail, preparing correspondence, reports, and performs check-in and check-out functions
  • Serves as the first point of contact to respond professionally and courteously to general and routine client’s inquiries, requests and complaints
  • Respond to client’s questions and or concerns according to company policies, relays customer feedback about services and programs, funneling it to the appropriate departments, divisions or as directed to support efforts for continual process improvement
  • Conferred with clients by telephone or in person in order to provide information about housing authority, setting appointments, filing and records keeping
  • Performed other job-related duties as assigned

Education

High School Diploma -

Penn Foster
Long Beach, CA

Long Beach City College
Long Beach, CA

Skills

  • Microsoft Office
  • Word
  • Excel
  • Outlook
  • Project
  • Access
  • Adobe Acrobat
  • EPIC
  • EHR
  • Typing
  • Data Import
  • Strong Verbal Communication Skills
  • Multi-Tasking
  • Data Entry
  • CCT
  • GPT
  • CPR
  • BLS
  • Windows
  • EMR
  • HIPAA law
  • Insurance verification
  • Medi-Cal
  • Medicare
  • Managing multiple demands
  • Adjusting to changing priorities
  • Performing well under pressure
  • Performance driven
  • Highly organized
  • Detail oriented
  • Self-motivated
  • Fast learner
  • Meeting deadlines
  • Hardworking
  • Energetic
  • Strong observation skills
  • Intervention skills
  • Providing competent patient care
  • Interacting with patients
  • Interacting with co-workers
  • Interacting with physicians
  • Service oriented

Timeline

Front Office Assistant

MemorialCare
10.2024 - 12.2025

Breast Clerk

Todd Cancer Pavilion Breast Center
11.2022 - 01.2024

Patient Service Technician- Labor and Delivery Department

Long Beach Miller Children’s & Women’s Hospital Long Beach
05.2016 - 01.2022

Patient Care Technician

Long Beach Memorial Medical Center
05.2011 - Current

Support Staff

Harbor Health View
06.2008 - 11.2010

Receptionist

La Posada Housing Authority
05.2006 - 05.2008

High School Diploma -

Penn Foster

Long Beach City College

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