Marvelle THOMAS
Buffalo,NY
Summary
I'm a highly motivated, punctual, kind hearted person that is very good at multitasking , Works well with others and under pressure also I have excellent customer service. I'm very good with my hands and I am a very fast learner
Overview
11
11
years of professional experience
Work History
Cutting Machine Operator
Summitomo Rubber Usa
Tonawanda, NY
02.2024 - 11.2024
- Took materials and cut to proper dimensions based on production order specifications.
- Reported issues or problems to management relating to materials to be cut.
- Managed large workload of quality production in fast-paced environment with interruptions and tight deadlines.
- Operated large cutting machines to make detailed custom cuts for various types of products.
- Reduced material waste with precise measurements and accurate cutting techniques.
- Maximized machine uptime by promptly troubleshooting and resolving technical issues that arose during operation.
- Collaborated with team members to optimize workflow and increase efficiency.
- Mastered multiple types of cutting machines to increase versatility within the team and improve overall efficiency.
Driver
Orvilles Home Appliances
Lancaster, NY
09.2020 - 02.2024
- Followed all relevant traffic laws and safety regulations.
- Delivered, loaded and unloaded and installed All appliances .
- Increased productivity by maintaining a well-organized work area and effectively managing time and resources during installations.
- Assisted in training new team members on proper installation techniques, resulting in increased team efficiency.
- Demonstrated versatility by effectively installing various types of appliances such as refrigerators, ovens, washers, dryers, dishwashers, cooktops, and microwaves.
- Improved company reputation by providing exceptional customer service during appliance installations.
- Maintained up-to-date knowledge of industry trends and advancements, enabling the ability to install cutting-edge appliances efficiently.
- Maximized safety standards by adhering to proper lifting techniques and using appropriate tools for appliance installations.
- Resolved complex technical issues during installations through effective troubleshooting skills leading to minimal downtime for customers.
- Educated customers on use, care and adjustments of appliances.
- Disassembled, repaired and reassembled equipment in good working order.
Driver
We Care Transportation
Buffalo, NY, USA
03.2017 - 12.2022
- Directly interacted with customers in a pleasant manner
- Transported people with disabilities to and from their homes being safe and punctual
- Established long-term customer relationships through prompt and courteous service
Customer Service Representative
Iqor
Depew, NY, USA
01.2015 - 04.2016
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
- Scored in top 10% of employees in successful resolution of issues
- Described product to customers and accurately explained details and care of merchandise
- Learned, referenced and applied product knowledge information
- Directed calls to appropriate individuals and departments
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service
- Answered an average of 100 calls per day by addressing customer inquiries, solving problems and providing new product information
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
Banquet Houseman
DoubleTree by Hilton Hotel Buffalo
Amherst, NY, USA
06.2013 - 08.2014
- Gathered used linens and removed for cleaning
- Brought in new supplies and linen to prepare for future events
- Cleaned floors, furniture and surfaces after each function
- Collaborated with housekeepers to ensure smooth work flow and efficient organization operations
- Followed standards and procedures to maintain safe work environment
- Provided outstanding customer service
Education
High School Diploma -
East high
Buffalo, New yorkSkills
- Transportation Planning
- Adaptable Learner
- Effective Route Planning
- Proficient in Technology
- Punctuality
- Commercial driving
- Transportation
- Equipment monitoring
- Building Customer Relationships
- Service Excellence
Timeline
Cutting Machine Operator
Summitomo Rubber Usa
02.2024 - 11.2024
Driver
Orvilles Home Appliances
09.2020 - 02.2024
Driver
We Care Transportation
03.2017 - 12.2022
Customer Service Representative
Iqor
01.2015 - 04.2016
Banquet Houseman
DoubleTree by Hilton Hotel Buffalo
06.2013 - 08.2014
High School Diploma -
East high