Marvens Klein Scutt
Summary
Customer service representative who meets and exceeds customer expectations by providing friendly, professional, and courteous service to clients Efficient front desk agent with over 4 years of experience using customer service and excellent organizational skills to provide consistent service to clients. Proven call center representative with years of experience handling customer service issues and representing the company, including fielding calls from supervisors. Customer service representative who meets and exceeds customer expectations by providing friendly, professional, and courteous service to clients
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Agero Roadside Assistance
01.2021 - 06.2024
- Resolved customer complaints via phone, email, mail, and social media
- Utilized telephones to reach out to customers and verify account information
- Greeted customers warmly and ascertained the problem or reason for calling
- Canceled and upgraded accounts
- Assisted with placement of orders, refunds, or exchanges
- Advised on company information
- Accepted payment information and other pertinent information such as addresses and phone numbers
- Answered questions about warranties and terms of sale
- Suggested solutions when the product malfunctions
- Informed customers of deals and promotions
- Sold products and services
- Utilized computer technology to handle high call volumes
- Compiled reports on overall customer satisfaction
CSR - Customer Service Representative
Liveops Nation
02.2021 - 11.2023
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers' needs to achieve satisfaction
- Met merchandising standards by keeping store stocked and products faced
- Responded to telephone inquiries and complaints following standard operating procedures
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
Home Health Care Aid
Atlas Care Connect
01.2019 - 11.2021
- Provided informal counseling, support, and follow-up
- Advocated for local health needs
- Entered billing information and collected payments when required
- Entered data and processed as required by test order
- Performed verification of patient demographic information
- Assisted with compilation and submission of monthly statistics and data
- Researched information and confirmed, verified, and electronic orders by utilizing lab technology systems
Interpreter and Translator
LanguageLine Solutions
02.2018 - 11.2019
- Highly proficient in English, Spanish, French and Haitian Creole Impartiality
- Able to accurately and idiomatically turn the message from the source language into the target language without any additions, omissions or other misleading factors that alter the intended meaning of the message from the speaker
Education
High School Diploma -
Skills
- Customer service
- Computer literacy
- Food service
- Time management
- Communication skills
- Sales
- Microsoft office
- Microsoft excel
- Data collection
- Computer skills
- Building rapport
- Positive and professional
Timeline
CSR - Customer Service Representative
Liveops Nation
02.2021 - 11.2023
Customer Service Representative
Agero Roadside Assistance
01.2021 - 06.2024
Home Health Care Aid
Atlas Care Connect
01.2019 - 11.2021
Interpreter and Translator
LanguageLine Solutions
02.2018 - 11.2019
High School Diploma -
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