Marveta Johnson
Dallas,Texas
Summary
Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach.
Overview
9
9
years of professional experience
Work History
Life Coach
High Vibrations Holistic Hub
05.2020 - Current
- Encouraged clients to set and achieve reasonable goals on weekly basis.
- Facilitated 12 month individual as well as group program to measure growth.
- Helped clients build life management and coping skills to handle daily needs and specific stressors.
- Connected clients with available resources to improve plan success.
- Facilitated group sessions and learning discussions to further objectives.
- Documented behaviors, treatments and non-compliance issues.
- Coordinated community resources and secured referrals.
- Liaised with community partners to enhance employment opportunities for individuals with disabilities.
Customer Experience Coach
Independent Contractor
07.2014 - Current
- Provided coaching and mentoring to employees.
- Trained and mentored 75 plus new personnel annually hired to fulfill various roles.
- Established and maintained quality control standards.
- Analyzed and evaluated training effectiveness and program outcomes.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
- Developed job-specific competencies and performance standards.
- Built and maintained professional relationships with vendors and suppliers.
- Developed and executed performance management programs to increase employee engagement and productivity.
General Manager
B.H. Lounge
01.2015 - 07.2019
- Developed and implemented strategies to increase sales and profitability.
- Managed 50 plus staff at a time including, front and back of the house as well as maintenance staff.
- Manage restaurant/lounge guest with a capacity of 400
- Scheduled weekly live entertainment
- Employee reviews, training, schedules, and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Employee evaluations.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Formulated policies and procedures to streamline operations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Responsible for all recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled all staff team building events
- Event Coordinator
Education
MBA - Business Administration
University of Phoenix
Tempe, AZ06.2009
Bachelor of Science - Business Management
Cardinal Stritch University
Milwaukee, WI05.2007
Skills
- Referral Coordination
- Store Displays
- Training Material Revision
- Participant Recruitment and Placement
- Maintaining Clean Work Areas
- Business Development and Planning
- Training Team Members
- Closing Procedures
- Promotional Events
- Customer Rapport
- Focus Group Management
Accomplishments
Delivered speech in front of an audience exceeding 7500 guest as the student speaker for master level students at commencement ceremony.
Awarded the 2018 Media personality of the year by Alpha Kappa Alpha Dallas/Ft. Worth.
Timeline
Life Coach
High Vibrations Holistic Hub
05.2020 - Current
General Manager
B.H. Lounge
01.2015 - 07.2019
Customer Experience Coach
Independent Contractor
07.2014 - Current
MBA - Business Administration
University of Phoenix
Bachelor of Science - Business Management
Cardinal Stritch University