Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Marveth Rodriguez

Coral Springs,FL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Savino Del Bene USA Inc
08.2016 - 02.2017
  • Receive, review, and process import documentation for accounts
  • Prepare all necessary import/export shipment documentation
  • Example: Delivery Order, BL, Cargo Manifest, packing list, certificate of origin, shipper Export Declaration
  • Ensure documentation is accurately processed, distributed, and released to carrier, customers, and agents in a timely manner



Customer Service Specialist

Agunsa USA / Agents for CCNI
08.2014 - 04.2015


  • Receive, evaluate, and administer update from Customers including handling customer to solve their document problems
  • Receive and evaluate bookings request directly to EDI
  • Be fully responsible for customer satisfaction, own, manage all customer facing activities, while working with sales, documentation, and intermodal department
  • Handle all other programs including the port of export from East Coast, Gulf, America Service and West Coast to Complete different functions like, fixing bookings, rolling cargoes
  • Specialize in Reefer container exporting from US to West Coast South America, Cartagena and many other South America Countries


Customer Service

Marlite Inc
10.2011 - 08.2014



  • Assists Plant Manager by handling a wide variety of situations involving administrative functions of the office
  • Supervises record retention, duplication, keyboarding, and faxing and mail distribution
  • Ensures office procedures and policies are followed
  • Support the functions of human resources, payroll and finance, safety, and record maintenance
  • International and Domestic Shipping, Bookings, BOL, and Shipping Documentation (Hazmat and Customs)


Customer Service

Quick Xxpress
02.2010 - 10.2011
  • Create and execute shipments, assign carriers, dispatch shipment across multiple modes, create bills of lading as needed and update shipment status information for ground transportation customers
  • (multi-stop, LTL, consolidation, multiple modes, reefers)
  • Monitor shipments to ensure on-time pickup and delivery to meet customer and company requirements
  • Negotiate and execute spot quotes for specialized shipments
  • Coordinate with custom to deliver freight in bond to the ship or port agent


Manager Assistant

Lakes Park Management, LLC
07.2007 - 02.2010
  • Data entry, billing, maintain office filing and storage systems and make contracts.
  • Prepare bank deposits, general ledger postings and statements
  • Reconcile accounts in a timely manner
  • Daily enter key data of financial transactions in database
  • Research, track and restore accounting or documentation problems & discrepancies
  • Inform management and compile reports/summaries on activity areas

Education

BBA - Accounting

Institute Dr. Jesus Aguilar Paz Tegucigalpa Honduras
Tegucigalpa, HN
11.2005

Skills

  • Computer Skills
  • Work under Remote Desktop Connection, Outlook, Compass, Vilden, Terminal Systems, Syteline 6 and 8, QuickBooks, Yardi, Excel, Work and Power Point
  • Computer Proficiency
  • Account Management
  • Problem-Solving Ability
  • Merchandise Orders and Exchanges
  • Customer Relations

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

Savino Del Bene USA Inc
08.2016 - 02.2017

Customer Service Specialist

Agunsa USA / Agents for CCNI
08.2014 - 04.2015

Customer Service

Marlite Inc
10.2011 - 08.2014

Customer Service

Quick Xxpress
02.2010 - 10.2011

Manager Assistant

Lakes Park Management, LLC
07.2007 - 02.2010

BBA - Accounting

Institute Dr. Jesus Aguilar Paz Tegucigalpa Honduras

Similar Profiles

CREATE PROFILE
Marveth Rodriguez