Marvette Snarley
Brooklyn,NY
Summary
Detail-oriented candidate dedicated to offering exceptional assistance to team members and clients while successfully managing multiple priorities with a positive attitude. High level of vocabulary understanding, grammar and writing techniques allows the application of different style and content guidelines based on individual project requirements. Skilled at document management, data entry and administrative support while prioritizing time management and problem-solving.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Receptionist
PH Works
01.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Handled assignments independently with good judgement and critical thinking skills.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Flight Attendant
American Airlines
06.2013 - 07.2022
- Ensured safety and comfort of up to 300 customers onboard aircraft per flight.
- Used excellent customer service skills in addressing passengers' needs, answering questions and providing solutions to issues before, during, and after each flight.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated communication between 5-16 crew members to promote smooth operations between flight deck and cabin crew prior to and during flights.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures
Education
Bachelor of Fine Arts - Performing Arts
University of Illinois At Chicago
Chicago, IL12.2011
Skills
- 10 years of customer/client relations and service
- Well developed verbal, written & interpersonal communication skills
- Proficient in Microsoft Word, Excel, Google Docs, and Asana
- Typing Speed: 70wpm
- Experience with Multi-line Telephone Systems
- Correspondence distribution
- Schedule & travel coordination
- Conflict manager, self-starter, and proactive problem solver
- Maintain branded language and follow each brand’s tone and style guidelines
- Professional demeanor
Certification
CPR Certification
AED Certification
Alcohol Training Awareness Program
November 2022 to November 2025
Food Handler Training Course
November 2022 to November 2025
Timeline
Receptionist
PH Works
01.2023 - Current
Flight Attendant
American Airlines
06.2013 - 07.2022
Bachelor of Fine Arts - Performing Arts
University of Illinois At Chicago
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