MARVETTE SNARLEY
Summary
Highly motivated and results-oriented professional with over 10 years of experience in customer service, safety, and operational excellence. Proven ability to thrive in fast-paced environments, prioritize tasks effectively, and maintain composure under pressure. Strong communication, interpersonal, and problem-solving skills honed through years of interacting with diverse clientele and managing challenging situations.
Overview
12
12
years of professional experience
Work History
Office Administrator
PH Works Inc
Brooklyn, NY
01.2023 - Current
- Confirms appointments, communicates with clients, and updates client records
- Answers questions and addresses, resolves, or escalates issues to management personnel to satisfy customers
- Handles assignments independently with good judgment and critical thinking skills
- Managed communication lines, including telephone calls, emails, social media comments, and website inquiries
- Assists internal staff with clerical and administrative needs to maximize efficiency and team productivity
Flight Attendant
American Airlines, Inc
06.2013 - 07.2022
- Ensured passengers felt welcome and comfortable upon boarding the aircraft, answering questions, accommodating special requests, providing flight status updates, and assisting with carry-on luggage
- Demonstrated strong problem-solving skills during in-flight emergencies, ensuring passenger well-being and promoting a calm and secure environment
- Performed all work activities in accordance with established standards, policies, laws, and regulations, including federal aviation administration laws
- Participated in regular training programs to stay updated with new safety regulations and procedures
- Formed relationships with customers by maintaining a keen attention to detail and providing excellent service and solutions as needed
Education
Bachelor of Fine Arts -
The University of Illinois
Chicago12.2011
Skills
- Strong Oral and Written Communication
- Project Oversight Experience
- Data Management Skills
- Typing 90 WPM
- Active Listening
- Client Relations
- File Organization
- MS Office Suite
- Google Suite
- QuickBooks
References
References available upon request.
Timeline
Office Administrator
PH Works Inc
01.2023 - Current
Flight Attendant
American Airlines, Inc
06.2013 - 07.2022
Bachelor of Fine Arts -
The University of Illinois
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