Clinic Coordinator with strong ownership and a commitment to exceptional patient service. Skilled in decision-making, workflow accuracy, EPIC proficiency, and supporting seamless clinic operations. Recognized for a positive, professional demeanor and the ability to thrive in fast-paced healthcare settings.
Overview
34
34
years of professional experience
Work History
Clinic Coordinator
Rush Medical Group – Neurosciences
12.2019 - Current
Maintain consistent adherence to established workflows and operational standards.
Excel in a highly organized, fast-paced healthcare environment.
Utilize EPIC for scheduling, template adjustments, and provider schedule overrides.
Accurately verify and update patient insurance information.
Manager
Nancy’s Best Little Hair House & Day Spa
03.1992 - 01.2014
Delivered high-quality customer service by anticipating and resolving client needs.
Managed guest payments and maintained accurate customer and service records.
Promoted salon-exclusive products to increase retail revenue.
Oversaw inventory control, purchasing, and product stock levels.
Balanced monthly general ledger accounts and ensured financial accuracy.
Processed payroll for 20 employees in compliance with FLSA regulations.
Resolved employment concerns through proactive communication and mediation.
Led staff orientation, training, and team-building initiatives.
Managed staffing levels, performance issues, and disciplinary procedures.
Education
BBA - Financial Management
University of Wisconsin–Eau Claire
Eau Claire, WI
Skills
Patient & Customer Service
EPIC Scheduling & Template Management
Workflow & Process Adherence
Strong Interpersonal Communication
Team Collaboration
Organization & Multitasking
Insurance Verification
Affiliations
VFW Auxiliary Post 5079, 20-Year Member
Awarded Circle of Excellence (highest organizational honor)
Dedicated to ongoing volunteer service supporting Veterans and their families