Marvin Onyango
Arlington
Summary
Analytical professional with extensive experience in data analysis and strategic decision-making. Skilled in optimizing financial performance and collaborating with teams to drive customer engagement and sales growth. Ready to leverage insights to enhance business strategies.
Overview
16
16
years of professional experience
Work History
Relationship Banker
SouthSide Bank
06.2024 - Current
- Executed daily banking transactions with accuracy and attention to detail.
- Educated customers on digital banking tools, enhancing user experience and engagement.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Increased cross-selling success by proactively identifying client needs and suggesting appropriate financial solutions.
- Collaborated with branch team members to improve overall performance and achieve sales targets consistently.
Business Performance & Analytics Manager
National Bank of Kenya, Head Office
09.2015 - 07.2023
- Analyzed customer data trends to inform strategic decision-making processes.
- Developed and implemented advanced analytics models to optimize financial performance.
- Collaborated with cross-functional teams to enhance data-driven business strategies.
- Mentored junior analysts on best practices in data interpretation and visualization tools.
- Oversaw the integration of new analytics software, enhancing team productivity and insights delivery.
- Created custom dashboards and interfaces designed specifically to suit customer needs and priorities for optimal performance.
- Led initiatives to improve reporting accuracy and operational efficiency across departments.
- Developed predictive models for revenue growth, optimizing marketing strategies and driving business results.
Data Analyst, Finance Business Partner
National Bank of Kenya, Head Office
09.2013 - 09.2015
- Developed data models to enhance financial forecasting accuracy.
- Analyzed large datasets to identify trends and inform decision-making processes.
- Collaborated with cross-functional teams to optimize reporting systems and methodologies.
- Generated comprehensive reports on key performance indicators for senior management review.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Utilized data visualization tools to effectively communicate business insights.
- Developed and maintained comprehensive financial models for forecasting and budgeting purposes.
- Implemented cost-saving measures resulting in improved profitability across various departments.
- Conducted variance analysis to identify trends, risks, and opportunities for operational improvement.
- Presented financial reports to senior management, facilitating strategic planning discussions and decisions.
- Collaborated with cross-functional teams to align financial strategies with business objectives.
- Liaised with budget holders to evaluate financial performance and offer financial management data, analysis, and advice.
- Analyzed financial data to provide insights and support decision-making processes.
- Integrated multiple sources of disparate data into cohesive datasets using ETL processes, improving overall analytic capabilities.
Universal Banker
National Bank of Kenya, Head Office
01.2011 - 09.2013
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Processed various banking transactions, ensuring accuracy and compliance with financial regulations.
- Assisted clients in selecting appropriate financial products and services to meet their needs.
- Educated customers on digital banking tools, enhancing user experience and engagement.
- Coordinated with team members to streamline operations, improving workflow efficiency across departments.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
Marketing Executive
National Bank of Kenya, Head Office
01.2010 - 01.2011
- Developed and executed comprehensive marketing strategies to enhance brand visibility and customer engagement.
- Led cross-functional teams in implementing targeted campaigns, resulting in improved market penetration.
- Analyzed market trends and consumer insights to inform strategic decision-making and optimize marketing efforts.
- Oversaw digital marketing initiatives, utilizing SEO, PPC, and social media to drive traffic and conversions.
- Established performance metrics to evaluate campaign effectiveness and guide future marketing strategies.
- Collaborated with sales teams to align marketing efforts with business objectives, enhancing overall performance.
- Managed budget allocations for various marketing initiatives, ensuring effective resource utilization and cost efficiency.
- Planned and executed events and marketing programs to increase qualified leads.
- Worked with communications team to drive internal promotion of company programs, initiatives, guiding principles and mission.
- Developed strong relationships with key industry influencers, leading to increased brand exposure and partnership opportunities.
- Collaborated closely with sales teams to ensure alignment between promotional activities and revenue goals.
Education
Bachelor of Science - Actuarial Science
University of Nairobi
Nairobi, Kenya09-2005
Skills
- Relationship building and management
- Customer Service-oriented
- Sales expertise
- Cash handling
Languages
English
Professional Working
Timeline
Relationship Banker
SouthSide Bank
06.2024 - Current
Business Performance & Analytics Manager
National Bank of Kenya, Head Office
09.2015 - 07.2023
Data Analyst, Finance Business Partner
National Bank of Kenya, Head Office
09.2013 - 09.2015
Universal Banker
National Bank of Kenya, Head Office
01.2011 - 09.2013
Marketing Executive
National Bank of Kenya, Head Office
01.2010 - 01.2011
Bachelor of Science - Actuarial Science
University of Nairobi