Marvin Barber
Tulsa,OK
Summary
Dynamic Operations Supervisor with a proven track record at Cox Business Convention Center, enhancing operational efficiency and employee productivity by over 20%. Expert in Operations Management and Motivational Leadership, I excel in driving teams towards excellence, significantly improving customer satisfaction, and mastering inventory coordination. Skilled in fostering key customer relationships and spearheading safety initiatives.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
11
11
years of professional experience
Work History
Operations Supervisor
Cox Business Convention Center
05.2013 - 05.2024
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Motivated and trained employees to maximize team productivity.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
- Coordinated emergency response plans in times of crisis situations or natural disasters affecting company operations.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
- Compiled training materials for new employees and tracked skill development.
- Contributed to long-term strategic planning discussions within the leadership team to help shape future direction for the business unit.
- Tracked company equipment, tools and technology to manage inventory.
- Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
- Increased production output by optimizing equipment usage and scheduling preventive maintenance programs.
- Kept high average of performance evaluations.
- Interceded between employees during arguments and diffused tense situations.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Monitored front areas so that questions could be promptly addressed.
Education
High School Diploma -
DuSable High School
Chicago, IL06.1981
Skills
- Operations Management
- Performance monitoring
- Task Delegation
- Staff Supervision
- Team Training
- Safety oversight
- Employee Development
- Warehouse Operations
- Customer relationship development
- Inventory Coordination
- Production
- Management
- Quality Assurance
- Delegation
- Risk Management
- Team Leadership
- Goal Setting
- Coaching and Mentoring
- Handling Complaints
- Leadership and Change Management
- Motivational Leadership
- Performance Management
- Event Coordination
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Supervised team of 15 staff members.
Work Preference
Work Type
Full TimeTimeline
Operations Supervisor
Cox Business Convention Center
05.2013 - 05.2024
High School Diploma -
DuSable High School
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