Marvin Bastien
Las Vegas,NV
Summary
.Talented at generating leads and demonstrating product knowledge for high-volume sales. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Techinical position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Technical Lead/Internship Student
SNHU
2023.10 - 2023.12
- Provided educational expertise and mentoring to junior team members.
- Investigated system issues and implemented resolutions to reduce downtime.
- Supervised architecture, design and implementation of company-wide platforms and applications.
- Assessed project milestones and team performance to keep staff on-task.
Sr. Customer Care Advocate
MetLife
2022.04 - 2022.06
- Assisted customers with their financial accounts and reviewed plan options that suited their needs
- Handled inbound and outbound calls
- Resolved concerns with services to help with retention and drive sales
- Documented conversations with customers into their profile.
Residential Coordinator/ Supervisor
Judge Rotenberg Educational Center
2019.11 - 2020.02
- Job-related duties included worked with clients that needed behavioral treatments, methodologies, and educational treatment
- Worked with children and adults with severe developmental disabilities and emotional or behavioral disorders, through day, and residential programs.
Customer Support Technician
Pearson VUE
2017.09 - 2019.12
- Researched and identified solutions to technical problems.
- Diagnosed and troubleshot hardware, software and network issues.
- Monitored system performance to identify potential issues.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Responded to customer inquiries and provided technical assistance over phone.
- Configured and tested new software and hardware.
Customer Support Manager
Benchmark Assisted Living
2017.11 - 2019.06
- Organized and implemented programs designed to meet the individual needs of the resident
- Maintained efficient and balanced calendar of current participant appointments and staff meetings
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
Education
Associate in Engineering Technology - Cyber Security
Snhu
New Hampshire/remoteBachelor of Science: Business Administration -
Chattahoochee Technical College
Marietta, GA05.2013
Skills
- Multitasking Abilities
- Decision Making
- Conflict Resolution
- Problem-Solving
- Interpersonal Communication
- Flexible and Adaptable
- Cultural Awareness
- Critical Thinking
- Leadership
- Organization
- Time Management
- User Support
- Software Installation
- Information Protection
- Technical Support
- Customer Service
- Application Support
- Windows 10
- Microsoft Office Specialist (MOS) Expert
- Incoming Call Management
- Norton Antivirus Software
- Mac Systems
- Java Full Stack
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Technical Lead/Internship Student
SNHU
2023.10 - 2023.12
Sr. Customer Care Advocate
MetLife
2022.04 - 2022.06
Residential Coordinator/ Supervisor
Judge Rotenberg Educational Center
2019.11 - 2020.02
Customer Support Manager
Benchmark Assisted Living
2017.11 - 2019.06
Customer Support Technician
Pearson VUE
2017.09 - 2019.12
Associate in Engineering Technology - Cyber Security
Snhu
Bachelor of Science: Business Administration -
Chattahoochee Technical College