Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Account Manager
Life Time Fitness Inc.
Sterling, VA
04.2021 - Current
Enhanced membership experience through effective communication and connection-building skills, ensuring members utilized Life Time products and services.
Achieved success in actively promoting Life Time products such as new memberships and sports programs, resulting in increased customer acquisition.
Orchestrated process lags by training employees on best practices and protocols.
Enhanced lead conversion rates by diligently making regular follow-up calls and sending emails.
Provided support in handling member inquiries, organizing tours, conducting sales activities, and delivering presentations.
Cultivated lasting rapport with a variety of members, resulting in increased engagement
Successfully achieve sales objectives for sports programming and membership retention through dedicated outreach initiatives.
Solar Sales Marketer
Smart Roof
Reston, VA
04.2023 - 07.2023
Achieved outstanding results as a highly motivated door-to-door solar sales representative with a strong commitment to promoting sustainable energy solutions.
Effectively engages potential customers through education on solar benefits and achieves high closing rates.
Achieved consistent deal closure by negotiating pricing, addressing concerns, and satisfying customers.
Collaborated with installation teams to effectively schedule and execute solar panel installations.
Collected and reported on customer demographics, preferences, and buying habits to help marketing teams target strategies.
Maintained accurate records of customer interactions using CRM software.
Supply Chain Project Manager
DH Companies
Manassas, VA
08.2018 - 04.2021
Responsible for being a leader in managing multiple competing renovation projects for various hospitality companies.
Efficiently oversees various renovation projects with competing demands while monitoring and maintaining project margins.
Effectively leads the prioritization of logistical tasks for successful execution of timeline and budget to ensure a better renovation project outcome.
Manages effective communication flows with the team and key stakeholders to ensure transparency on project requirements and milestones.
Sources and onboards new transportation vendors, and maintains KPI matrix to detect existing quality issues on either service or cost.
Utilizes the TMS database to update daily work efforts.
Developed training programs for staff members involved in supply chain operations, focusing on safety protocols, operational best practices.
Facilitated risk management within the supply chain, developing contingency plans to mitigate potential disruptions.
Transportation Operations Specialist
DHL eCommerce
Sterling, VA
10.2017 - 08.2018
Provided customer service and operational support at DHL e-Commerce's transportation operations center for efficient and timely dispatch of customer materials and shipments.
Monitored packages and shipments for timely customer pick-ups and deliveries to distribution centers.
Dispatched vendors promptly for pick-ups and deliveries.
Updated TMS system with current and pertinent information.
Successfully resolved vendor billing problems through effective collaboration with the procurement department.
Demonstrated strong multitasking skills by effectively handling multiple incoming calls and coordinating with couriers in the field.
Education
High School Diploma -
Potomac Falls High School
Potomac Falls, VA
01-2017
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
Salt Lake City, UT
Skills
Adaptability and Flexibility
Trouble Shooting
Teamwork and Collaboration
Attention to Detail
Effective Communication
Problem-Solving
Task Prioritization
Business Continuity
Certification
Google Cyber Security Certification
Google AI Essentials
Google Project Management Certification
Codeacademy Code Foundations
Timeline
Solar Sales Marketer
Smart Roof
04.2023 - 07.2023
Account Manager
Life Time Fitness Inc.
04.2021 - Current
Supply Chain Project Manager
DH Companies
08.2018 - 04.2021
Transportation Operations Specialist
DHL eCommerce
10.2017 - 08.2018
High School Diploma -
Potomac Falls High School
Bachelor of Science - Cybersecurity And Information Assurance