Marvin B. Woodward
Grovetown,GA
Summary
Experienced business and technology professional with a strong background in provider services, quality assurance, claims analysis, and cross-functional leadership. Proven ability to analyze complex systems, resolve process gaps, lead teams, and partner with stakeholders to improve operational outcomes.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
29
29
years of professional experience
Work History
Senior Provider Services Analyst
CareCentrix
11.2024 - Current
- - Lead advanced analysis of provider claims and account receivable issues.
- - Serve as senior resource for complex provider and health plan escalations.
- - Identify systemic gaps and recommend operational improvements.
- - Utilize queries via Dbeaver to leverage Provider Account Receivable Status details.
Provider Services Analyst
CareCentrix
03.2018 - 10.2024
- - Analyzed provider claims across contracting, pricing, authorizations, and coding.
- - Partnered with health plans and provider offices to resolve payment disruptions.
- - Conducts claims research to identify patterns and trends that cause a disruption to timely and accurate payment of claims.
- Collaborated with cross-functional teams to optimize workflows and enhance service delivery models.
Analyst, IT Quality Assurance
The Hartford
03.2010 - 10.2016
- - Coordinated QA efforts for enterprise, multi-platform applications.
- - Works with IT and Business partners to understand and share tools and best practices for all aspects of testing including Unit, Integration, Performance and User Acceptance /Business Acceptance testing.
- Provide leadership in executing best quality standards and practices
- Facilitated defect triage, requirements analysis, and UAT testing.
Team Lead / Senior Analyst, IT Quality Assurance
Travelers
07.2007 - 03.2010
- - Led QA teams supporting Personal Lines systems.
- - Managed workload, testing strategy, and cross-team collaboration.
- - Led cross-functional teams to enhance workflow efficiency and improve project delivery timelines.
- - Mentored junior staff, fostering professional development and enhancing team capabilities.
The Hartford
01.1997 - 01.2006
- Progressive roles in IT Quality Assurance, systems testing, and team leadership with The Hartford.
Education
Master of Arts - Ministry Practice
Bethel University
Saint Paul, MN05-2017
Bachelor of Science - Business Management
Southern Connecticut State University
New Haven, CTMaster of Science - Biblical Studies & Seminary
FMI Biblical Studies & Seminary
Charlotte, NC05.2024
Skills
- Provider & Claims Operations
- Quality Assurance Leadership
- Process Improvement
- Data Analysis & Reporting
- Stakeholder Collaboration
- Microsoft office
- Analytical thinking
- MS Excel
- Time management
Accomplishments
2012 Exceptional Mentor Award – Nutmeg Big Brothers Big Sisters
2015 Honored as one of the 100 Men of Color for community service.
Timeline
Senior Provider Services Analyst
CareCentrix
11.2024 - Current
Provider Services Analyst
CareCentrix
03.2018 - 10.2024
Analyst, IT Quality Assurance
The Hartford
03.2010 - 10.2016
Team Lead / Senior Analyst, IT Quality Assurance
Travelers
07.2007 - 03.2010
The Hartford
01.1997 - 01.2006
Master of Arts - Ministry Practice
Bethel University
Bachelor of Science - Business Management
Southern Connecticut State University
Master of Science - Biblical Studies & Seminary
FMI Biblical Studies & Seminary
LEADERSHIP & COMMUNITY SERVICE
Ordained Minister and Elder with extensive leadership in mentoring, men’s ministry, and community outreach.