Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Marvin Caldwell

O'Fallon,MO

Summary

Dedicated professional with experience leading dispatching activities using team management and complex problem-solving skills. Resourceful at juggling multiple tasks when scheduling deliveries, optimizing routes and prioritizing jobs. Practiced in opening, delegating and closing tickets with speed and accuracy.

Overview

12
12
years of professional experience

Work History

Sales

Spectrum
St. Ann, MO
02.2024 - 07.2024
  • Maintained accurate records of all sales activities including presentations, proposals, closed sales.
  • Promoted products through effective sales techniques, resulting in increased sales figures.
  • Tracked sales data and prepared reports summarizing sales trends.
  • Provided timely updates to customers regarding their orders or requests.
  • Maintained logs of all incoming calls and assigned tasks.
  • Assigned drivers to appropriate routes based on customer needs.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
  • Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.

Team Lead

General Motors, GM
Wentzville, MO
04.2014 - 07.2019
  • Held regular one-on-one coaching sessions with staff members to encourage personal development.
  • Trained new staff in relevant processes and procedures.
  • Identified opportunities for process improvements, implementing changes when required.
  • Delegated tasks appropriately according to individual skill sets.
  • Motivated staff through positive reinforcement techniques.
  • Collaborated with other departments to develop effective solutions that meet customer needs.
  • Supported the manager in developing plans for future projects, initiatives and objectives.
  • Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
  • Developed strategies to increase team productivity and improve customer service levels.
  • Delegated daily tasks to team members to optimize group productivity.
  • Collaborated with management team to implement new work procedures or policies.

Driver

St. louis county cab
St. Louis , MO
02.2012 - 04.2014
  • Demonstrated ability to handle emergency situations calmly and effectively.
  • Checked loads to ensure that cargo was secure and distributed evenly.
  • Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
  • Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
  • Utilized GPS navigation systems to plan efficient routes for deliveries.
  • Maintained accurate logs of vehicle inspections and repair status.
  • Inspected vehicles for mechanical items and safety issues prior to operating them.
  • Provided timely updates to customers regarding their orders or requests.
  • Maintained logs of all incoming calls and assigned tasks.
  • Assigned drivers to appropriate routes based on customer needs.
  • Conducted regular training sessions for new hires on proper protocols for handling emergency situations.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
  • Updated records of driver locations, delays, and cancellations.
  • Resolved customer complaints related to service issues or delays.
  • Ensured compliance with safety regulations and company policies.
  • Liaised with customers to provide logistics for drivers and coordinate delivery times.
  • Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
  • Identified locations and needs of callers to accurately send assistance.
  • Answered customer requests with information about product availability, shipping information and status updates.
  • Alerted personnel of road and weather hazards to minimize accidents and delays.
  • Dispatched drivers to meet daily delivery needs for company customers.

Education

Some College (No Degree) - HVAC/R

Vatterott College - Berkeley
St Louis, MO

Skills

  • Route Navigation
  • Customer Relations
  • Service Coordination
  • Driver communication
  • Dispatch Coordination
  • Schedule Management

Accomplishments

Perfect attendance award while in college, made team leadd within the first year at gm

Timeline

Sales

Spectrum
02.2024 - 07.2024

Team Lead

General Motors, GM
04.2014 - 07.2019

Driver

St. louis county cab
02.2012 - 04.2014

Some College (No Degree) - HVAC/R

Vatterott College - Berkeley

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Marvin Caldwell