Hi, I’m
Marvin Glover
Multi-Unit Professional
Gonzales,LA
Summary
Management and consultant professional with over 30 years of experience specializing in budget building, food service, and hospitality industries; committed to operational efficiencies, customer service and staff development.
Overview
27
years of professional experience
Work History
LSU Dining
Retail Manager1
01.2008 - 01.2010
Job overview
- Managed eight supervisors and 60 team members at 9 independent outlets
- Responsible for transforming a Pizza Hut into a Papa John’s in 28 hours
- Instrumental in bringing the first Quizno’s concept into the Louisiana State University Systems
- Accountable for financial performance, budget and P&L of 14.4 million operations
Fedex/Kinkos
Sr. Project Coordinator
01.1998 - 01.2010
Job overview
- Managed over-night production team and associates
- Certified Trainer on all printing equipment as well as design and shipping
- Liaison for Commercial and Business accounts including regional clients
- Produced85% of literature, forms, and booklets used by Red Cross during aftermath of Hurricane Katrina
CEI-MSY
Multi-Unit Manager
01.2019 - 01.2022
Job overview
- Joint Venture Partner(HMS HOST)
- Managed operational responsibilities for concepts such as Emeril’s Table, Starbucks, Great American Bagel, Smoothie King, & Panda Express.
- Facilitated acquisition of regional talent.
- Conducted comprehensive training programs for waitstaff and bartenders that elevated ticket average by 10.5%.
- $303k+ in weekly group unit sales while maintaining21% labor and25% food cost
- Opened campus outlet producing $8K in daily sales with average customer transactions of800 per day
- Led FOH in increasing warmth scores by implementing in-service program focusing on guest
- Implemented90-day plan improving a low rank unit position from last to first in the district by increasing sales by $10K and lower food costs
- Instrumental in training new managers by utilizing a8 week course
GuernseyHoldings
Area Supervisor
01.2022 - Current
Job overview
- Impacted Sales, increasing by 11% in my market
- Achieved a 6.5% reduction in workforce costs over three months.
- Identified and attracted premier regional candidates, boosting retention rates.
- Guided career progression of two Assistant Managers towards becoming General Managers.
- Streamlined operations to enhance efficiency, achieving faster service times.
Panera Bread
Manager
01.2018 - 01.2020
Job overview
- Streamlined communication processes to foster transparency among departments.
- Coordinated recruitment efforts to attract top talent.
- Conducted performance evaluations to identify areas for employee growth.
- Implemented training programs for enhanced employee skills.
- Managed budgets for various departmental initiatives.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
Sonic
Multi-Unit Manager
01.2017 - 01.2018
Job overview
- Accountable for $21.8 million operation-9 units financial operation and 18 units operational system wide
- Successfully revived operations of 5 failing units
- Managed the development, performance, hiring, training and leadership
- Increased Operations Assessment score to 89% leading to the continued ownership of two units
- Responsible for improved performance scores (80%) of 3 units moving from a failing score to high performance score
- Assisted with the grand opening of new units
OLOL Regional Medical Center
Patient Services Supervisor/Linen Services Supervisor
01.2014 - 01.2017
Job overview
- Lead training for Ambassador Program for Patient order taking
- Onboarding and development of employees
- Accuracy in executing all company policies and procedures with shown improvement in quality, service and operations while ensuring employee compliance
- Coached, trained and provide input and guidance through performance reviews and developmental plans
- Instrumental in the launching of the first satellite kitchen servicing Children’s Hospital and Heart & Vascular Tower
- Analyzed and resolved all issues with Linen services while assisting team leads with resolutions
- Recruited, hired, supervised, scheduled staff
- Created and implemented market development with a focus on community outreach within a15-mile radius
- Graduated as MVP for all partners (Fall2011) which included the entire Southern Region
- Brokered a partnership with No Problem Raceway
- Negotiated a contract with Ascension Catholic Schools
- Mentored high school employees
Sonic Drive In
Area Supervisor
01.2000 - 01.2003
Job overview
- Supervised opening of first New Orleans, LA Sonic Drive In with a $70K opening week
- Doubled the projected customer ticket average for urban location by implementing training for upselling
- Recruited and trained over100 employees while actively developing several employees for management opportunities
- Renegotiated agreement with Sonic increasing number of locations from4 to12 throughout city of New Orleans
Education
Louisiana State UniversityBaton Rouge, LA
from Business Management
University Overview
2 years
Quartermaster SchoolFort Lee, VA
01.1990
University Overview
Graduated1990
Skills
- MULTI UNIT MANAGEMENT
- CUSTOMER CENTRIC TEAMS
- INTEGRITY DRIVEN LEADERSHIP
- PROBLEM SOLVING
Awards
PHILLIP A CONNELY FOR CONTINENTAL US GARRISON, TRAIN THE TRAINER, MVP RPM PIZZA
Affiliations
- Ascension Youth Basketball Association Volunteer Coach
- Gonzales Youth Basketball League Volunteer Coach
- American Legion Post557 Member
- NAACP Ascension Parish Member
- Volunteer Ascension Proposed Board Member
GMG MANAGEMENT, BUSINESS OWNER
Management consultant company sourced by restaurants, food service, hospitality and retail businesses to create, launch, directly oversee operation efficiency and its processes and procedures. Training owners, managers and team members in new technology and systems. Coaching and mentoring managers and support teams in industry standards, performance improvements, customer experience, inventory, forecasting, planning, P&L, and POS reports to track sales. Guide clients in sales generation and creative menus that lead to profits.
Timeline
Area Supervisor
GuernseyHoldings
01.2022 - Current
Multi-Unit Manager
CEI-MSY
01.2019 - 01.2022
Manager
Panera Bread
01.2018 - 01.2020
Multi-Unit Manager
Sonic
01.2017 - 01.2018
Patient Services Supervisor/Linen Services Supervisor
OLOL Regional Medical Center
01.2014 - 01.2017
Retail Manager1
LSU Dining
01.2008 - 01.2010
Area Supervisor
Sonic Drive In
01.2000 - 01.2003
Sr. Project Coordinator
Fedex/Kinkos
01.1998 - 01.2010
Quartermaster School
Louisiana State University
from Business Management
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