Marvin Duncan
Philadelphia,PA
Summary
Results-driven IT professional with 4+ years of experience and notable success in planning, analysis and implementation of security initiatives. Strengths in providing comprehensive network design and security frameworks. Certified in Cyber Security.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Security Analyst
SAP
01.2022 - Current
- Participate in the standards process for Identity and Access Management (IAM) solutions
- Administered and monitored firewalls, intrusion detection systems and anti-virus software to detect risks.
- Developed and maintained incident response protocols to mitigate damage and liability during security breaches.
- Worked with other teams to enforce security of applications and systems.
- Encrypted data and erected firewalls to protect confidential information.
- Monitored use of data files and regulated access to protect secure information.
- Developed, tested and implemented security policies, plans and procedures for organizational protection.
- Reviewed violations of computer security procedures and developed mitigation plans.
- Monitored computer virus reports to determine when to update virus protection systems.[ Nessus]
- Conducted security audits to identify vulnerabilities.
- Educated and trained users on information security policies and procedures.
- Recommend improvements in security systems and procedures.
- Investigated and resolved incidents of unauthorized access to sensitive information.
- Performed risk analyses to identify appropriate security countermeasures.
- Implemented security measures to reduce threats and damage related to cyber attacks.
- Developed plans to safeguard computer files against modification, destruction, or disclosure.
- Analyzed network traffic and system logs to detect malicious activities. [ C-cure 900, Splunk ]
- Directed in-house cyber security auditing program to detect flaws and weaknesses in [Microsoft defender endpoint ,Splunk].
- Collaborated with third-party payment card industry (PCI) compliance partners.
- Participated in creation of device hardening techniques and protocols.
IT Technical Support Specialist
MedScope
Philadelphia, PA
12.2019 - 01.2022
- Installed, calibrated and monitored medical devices.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Configured hardware, devices, and software to set up work stations for employees.
- Performed tests of functionality, security, and performance of different workstations and devices.
- Provided on-call support for critical issues related to medical devices.
- Provided basic end-user troubleshooting and .
- Walked individuals through basic troubleshooting tasks.
- Administered and prepared programs for IP addresses, developed network resources and trained support personnel to provide Tier I support to end users.
- Kept up-to-date on new developments in computer and network vulnerabilities, data hiding and encryption.
IT Support Specialist
Chestnut Hill
01.2019 - 10.2020
- Managed high levels of call flow and responded to technical support needs.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Offered new customers training to reduce frustration and improve customer satisfaction.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Managed backup and recovery of data assets to safeguard system availability.
- Delivered onsite technical support for over 50 employees.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Updated software to safeguard against security flaws.
Education
NuPaths IT Training Program IT Security Analyst, Certificate of Completion - Information Technology
Harrisburg University of Science & Technology
Philadelphia, PA10.2021
Skills
- Certification and Accreditation
- Plan of Actions & Milestones (POA&M)
- Confidential Data Protection
- Symantec Endpoint Protection
- Risk Mitigation
- Tenable Nessus
- Preventative Maintenance
- Risk Management Framework
- Splunk SIEM
- Video Surveillance Systems
- Data Encryption
- Critical Thinking Skills
- Vulnerability and Penetration Testing
- Log Analyst
Certification
Microsoft Technical Associate: Security Fundamentals, July 2020CompTIA Security+, Oct 2021
Timeline
IT Security Analyst
SAP
01.2022 - Current
IT Technical Support Specialist
MedScope
12.2019 - 01.2022
IT Support Specialist
Chestnut Hill
01.2019 - 10.2020
NuPaths IT Training Program IT Security Analyst, Certificate of Completion - Information Technology
Harrisburg University of Science & Technology
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