Dynamic leader with a proven track record at US Steel, enhancing team productivity and customer satisfaction through effective problem-solving and workflow optimization. Skilled in staff development and performance coaching, with a keen focus on motivational strategies and industry expertise. Achieved significant escalations reduction, embodying customer focus and influencing skills to align with strategic objectives.
Overview
16
16
years of professional experience
Work History
Team Leader Manager
US Steel
09.2019 - Current
Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
Led employee relations through effective communication, coaching, training, and development.
Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
Production Worker
CMC Metal
04.2014 - 01.2019
Followed safety procedures and guidelines to maintain safe working environments.
Used equipment properly to avoid workplace hazards or injuries.
Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
Resolved issues quickly to maintain productivity goals.
Organized work to meet demanding production goals.
Floor Supervisor
Phoenix Metal Fabricating Inc.
01.2009 - 01.2014
Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
Boosted sales through effective merchandising strategies and attention to product placement on the floor.
Served as a positive role model for staff, exemplifying strong leadership qualities and a commitment to company values.
Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Managed inventory levels to minimize stock discrepancies, conducting routine audits and adjusting orders accordingly.
Ensured store cleanliness and safety with consistent inspections and proactive maintenance tasks.
Collaborated with management team for strategic planning purposes, offering valuable insights based on firsthand experience at the floor level.
Monitored employee adherence to company guidelines regarding dress code, punctuality, and workplace conduct for consistency across the team.