Marvin Garcia Fernandez
Miami,FL
Summary
Highly organized professional prepared for efficient and accurate document scanning roles. Proven experience in operating scanning systems and maintaining digital records with precision. Focused on teamwork and achieving high-quality results, known for reliability and adaptability. Skilled in document handling and quality control, valued for attention to detail and consistency.
Logistics professional with solid foundation in supply chain management and operational logistics. Proven ability to enhance process efficiency through effective inventory control and shipment coordination.
Known for excellent problem-solving abilities and effective communication skills, ensuring efficient and accurate financial operations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Order Scanner
Costex Tractor Parts
08.2023 - Current
- Enhanced scanning efficiency by implementing an optimized workflow, reducing processing time.
- Assisted in training new employees on scanner usage, contributing to a skilled workforce.
- Completed Certification in the safe operation of powered industrial lift trucks.
Logistics Assistant
Delta International INC
04.2023 - Current
- Documented received materials into Quantum system.
- Reduced order fulfillment times with effective coordination of logistics processes and transportation schedules.
- Collaborated with cross-functional teams to optimize logistics processes, resulting in cost savings and increased productivity.
Accounting Specialist
EPICAI CAIMAR Technical Economy
09.2020 - 03.2022
- Assisted auditors during annual audits, providing necessary documentation and addressing inquiries promptly.
- Increased efficiency in accounts payable and receivable management, reducing processing time and minimizing errors.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Improved financial accuracy by performing detailed account reconciliations and resolving discrepancies.
- Coached, trained, and delegated tasks to 7 team members to meet specific department goals.
- Leveraged advanced Excel skills to create dynamic financial models for decision-making purposes.
- Implemented process improvements that reduced manual tasks for the accounting team, freeing up time for higher-value activities.
- Continuously updated job knowledge through participation in educational opportunities attending professional conferences reading relevant publications.
- Prepared working papers, reports and supporting documentation for audit findings.
- Trained new employees on accounting principles and company procedures.
Front Desk Manager
Hotel Playa Cayo Santa Maria
04.2018 - 12.2019
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Kept accounts in balance and ran daily reports to verify totals.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Checked guests in out of hotel, made reservations, and processed payments.
- Managed front desk maintenance of client records and lab data.
- Streamlined check-in and check-out processes for a smoother guest experience.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
- Improved staff communication through regular meetings, leading to enhanced teamwork and overall efficiency.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Utilized property management software effectively for booking management, reporting, and tracking performance metrics.
- Developed strong relationships with corporate clients, securing long-term contracts for group bookings.
- Coordinated with sales department to identify potential leads from incoming inquiries.
- Optimized room inventory management, resulting in reduced overbooking occurrences.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Promoted upselling opportunities to maximize revenue through available add-ons and packages.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Developed detailed plans based on broad guidance and direction.
Front Desk Supervisor
Hotel Playa Cayo Santa Maria
06.2012 - 04.2018
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Scheduled and assigned daily work and activities for team members.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
- Collected room deposits, fees, and payments.
- Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
- Contributed to the development of new front desk procedures for increased efficiency and better guest service.
- Assisted in increasing room occupancy rates by proactively upselling available rooms and services to potential guests.
- Implemented an organized filing system for important documents, streamlining record-keeping practices at the front desk.
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
- Maintained a high level of professionalism, ensuring all staff followed hotel policies and procedures consistently.
- Empowered front desk staff by promoting a supportive work environment and recognizing individual achievements, resulting in increased morale and productivity.
- Developed strong working relationships with other departments within the hotel, fostering efficient communication channels between teams.
- Attended staff meetings and brought issues to attention of upper management.
- Kept accounts in balance and ran daily reports to verify totals.
- Managed front desk maintenance of client records and lab data.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Education
Master of Science - Industrial Engineering
Marta Abreu De Las Villas Central University
Santa Clara, Cuba07-2001
Vocational - Exact Sciences
Ernesto Guevara Vocational School of Exact Science
Santa Clara, Cuba06-1995
Skills
- Teamwork orientation
- Information gathering
- Accuracy and precision
- Pattern recognition
- Workflow coordination
- Document control
- Workflow management
- Log updating
- Records management
- Archive management
- Digital file organization
- Databook preparation
- Process automation
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Reliability
- Excellent communication
- Organizational skills
- Effective communication
- Adaptability and flexibility
- Decision-making
- Relationship building
- Operational efficiency
- Task prioritization
- Self motivation
- Interpersonal skills
- Analytical thinking
- Goal setting
Certification
- Safe Operation of Powered Industrial Lift Trucks, Costex Tractor Parts, 2023 Sep
- Tourism Management and Direction Alberto Delgado School of Hospitality and Tourism 2009 Mar
- English Language Proficiency Test Alberto Delgado School of Hospitality and Tourism 2009 Mar
- Business Administration and Management GESTA 2005 July
- Integrated Management Human Capital Training DISAIC 2002 Aug
- Internal Quality Auditor CTEC 2002 Jun
- Financial Economic Management GESTA 2002 Mar
Languages
English
Limited Working
Spanish
Native or Bilingual
Timeline
Order Scanner
Costex Tractor Parts
08.2023 - Current
Logistics Assistant
Delta International INC
04.2023 - Current
Accounting Specialist
EPICAI CAIMAR Technical Economy
09.2020 - 03.2022
Front Desk Manager
Hotel Playa Cayo Santa Maria
04.2018 - 12.2019
Front Desk Supervisor
Hotel Playa Cayo Santa Maria
06.2012 - 04.2018
Master of Science - Industrial Engineering
Marta Abreu De Las Villas Central University
Vocational - Exact Sciences
Ernesto Guevara Vocational School of Exact Science
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