Marvin Gibson
Frankfort,KY
Summary
Telecommunications Engineer with 20 years of comprehensive experience configuring and designing data, video and voice communications systems. Expertise in mobilizing existing technology and coordinating telecommunications activities. Systematic professional familiar with Avaya, Cisco and Microsoft Teams routing and switching and field installation procedures.
Overview
17
17
years of professional experience
Work History
UC Engineer-Associate
TEKsystems @ Nationwide Insurance
09.2022 - 09.2024
- Team member for a project to migrate users of legacy Avaya soft phones to current Avaya softphone or Microsoft Teams
- ,000Removed more than 6,000 legacy applications from end user’s PC
- Performed end user support for both Avaya contact center and Microsoft Teams user.
UC Engineer-Associate
TEKsystems @ Mission Health/ HCA
07.2015 - 05.2020
- Responsible for day to day operational support of legacy Avaya and Cisco UC voice systems including PBX (Avaya- Meridian and Cisco Call Manager) as well as Avaya and Cisco phones
- Performed user administration for contact center phones for both Avaya and Cisco
- Set up and supported users for both Unity Voicemail and Meridian Mail
- Worked within E911 system to validate 911 calls and verify utilization
- Performed MAC work for users with both Avaya and Cisco phones
- Supported customers with adaption and support of Cisco softphones (Jabber)
- Part of response team to handle emergency migration of user community to remote as result of COVID-19.
IT Consultant, Unified Communications Practice
POMEROY IT SOLUTIONS
11.2007 - 02.2014
- System design of voice system responsible for designing, managing implementation of voice and video solutions for enterprise customers
- Design Avaya voice system for local governments, hospitals and enterprise customers
- SME for Avaya Voice systems (both Red and Blue)
- Engineer/Administrator for Avaya CM 5.2, CMS and Modular Messaging
- Design and implement VBrick video distribution for educational systems.
Senior Systems Engineer
ASHLAND INC
- Supervisor of voice system engineers responsible for designing, managing installation and maintaining of voice and video solutions for an international company
- Voice Systems Supervisor: Projects included replacement of PBX and key systems, replacement of call detail record system and investigation of centralized enterprise voice mail solution
- Assisted in developing and implementing IT Change Management System
- Lead group in maintaining a global voice network of 35 Meridian (CS1000M) PBXs, over 200 Norstar key systems and 20 video systems.
Network Solutions Engineering Support
NORTEL NETWORKS
- Team member to create call center, then performed remote technical and customer support
- Advanced Deployment Support: Provided technical and installation support for beta equipment and VOIP equipment
- Documented problems on beta equipment for product development
- Assisted in integrating products for customer networks
- Technical Support: Provided Help Desk support for Enterprise Networks Field Service technicians on Norstar and BCM systems
- Resolved 78% of customer issues without dispatching a technician to site
- Provided technical support for Meridian 1 PBX and attached systems
- Conducted customer training, including system administration, on Nortel Meridian 1, Norstar, and BCM product lines
- Assist technicians and Help Desk team members with PC issues involving operating system and support programs
- Project Management: Served as Installation Coordinator
- Interfaced with end users, distributors, staging technician, programmer and installer to establish time lines and monitor progress for Nortel phone systems installations.
Missile Systems Analyst
U.S. Air Force
- Performed maintenance, coordinated onsite activity and maintained maintenance log for Minuteman Missile sites.
Education
Computer Science
Kentucky State University
12.1992
Some College (No Degree) - Business Management
The University of Tennessee - Knoxville
Knoxville, TNSkills
- Technical reporting
- System Troubleshooting
- Failure Analysis
- Problem-Solving
- Teamwork and Collaboration
- Computer Skills
- Active Listening
- IT skills
- Active Listening
- IT skills
Timeline
UC Engineer-Associate
TEKsystems @ Nationwide Insurance
09.2022 - 09.2024
UC Engineer-Associate
TEKsystems @ Mission Health/ HCA
07.2015 - 05.2020
IT Consultant, Unified Communications Practice
POMEROY IT SOLUTIONS
11.2007 - 02.2014
Senior Systems Engineer
ASHLAND INC
Network Solutions Engineering Support
NORTEL NETWORKS
Missile Systems Analyst
U.S. Air Force
Computer Science
Kentucky State University
Some College (No Degree) - Business Management
The University of Tennessee - Knoxville
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