Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Marvin Golden

Piscataway,NJ

Summary

Recent Pc Tech graduate with intensive IT program training and Google IT Support Professional certificate. Skilled in technical support, troubleshooting, written and verbal communication, loss prevention, hospitality, and customer retention. Passionate about serving, educating, and inspiring people in customer support. Seeking IT Support Specialist career opportunity.

Overview

32
32
years of professional experience

Work History

Delivery Driver

DoorDash
01.2022 - Current
  • Create a positive customer experience through extraordinary customer first based service resulting in customer tips and obtaining many rewards including gold star status
  • Exercised excellent use of GPS and time management to get deliveries to customers in a timely fashion
  • Communicate with customers and/or customer support to carry out special instructions on deliveries or to resolve issues with undeliverable deliveries.

Porter

Performance Food Group
Piscataway, New Jersey
10.2019 - Current
  • Catalyzed a remarkable 20% year-over-year drop in safety incidents by proactively detecting and eradicating potential hazards that endangered equipment operation, culminating in a substantial enhancement of workplace standards and a steadfast dedication to the safety and security of all employees
  • Spearheaded a synchronized team initiative driving a significant 25% rise in daily task completion efficiency, while concurrently enhancing customer service quality, accomplished through the assessment of core capabilities, alongside recognizing opportunities to employ impactful communication and leadership skills to motivate fellow employees
  • Delivered an impressive 95% accomplishment rate for advanced designated objectives, while upholding precision, dedication and best practices on these additional assignments seamlessly integrated with daily tasks, through advanced time management application.

PC Technician

Contractor
08.1992 - Current
  • Enhance customer experience and improve overall satisfaction through efficient issue resolution by skillfully troubleshooting and resolving OVER 500 personal computer issues using software tools and advanced knowledge
  • Drove a 5% customer base expansion by offering personable and proficient technical support services, demonstrating active listening and empathy in troubleshooting and configuring solutions
  • Achieved a 60% increase in successful repairs and a 40% reduction in turnaround times though the development of an advanced level of technical proficiency and continuously developing expertise in PC troubleshooting and repair, to evolve into a highly skilled specialist capable of expertly restoring, repairing, and enhancing computers.

Ride-share

Lyft/Uber
08.2017 - 02.2022
  • Secured a prestigious blue-star rating across 75+ client interactions by providing consistently reliable transportation and exceptional customer hospitality, fostering repeat business, amplifying brand recognition, and effectively surpassing predefined growth benchmarks in the local market
  • Maintained a remarkable 98% on-time delivery record by employing advanced technology for efficient travel, managing schedules and precise customer data, consistently delivering excellent service, and earning recognition for adaptability, responsiveness, and agile adjustments with friendly service and a passionate commitment to serving others
  • Elevated customer confidence by an impressive 85% through secure and dependable operation by meticulously conducting routine maintenance checks and promptly addressing repairs, contributing to zero service disruptions and maintaining a 100% operational efficiency rate.

Allied Universal

East Brunswick
New Jersey
11.2012 - 10.2019
  • Secured facility against employee thefts, reducing theft incidents 35% within the first year through the application of expert observation, consistent inspections, vigilant monitoring, strategic loss prevention measures, robust access control tactics, and meticulous employee inspections
  • Attained a notable 98% customer satisfaction rate by consistently going above and beyond in delivering exceptional service, utilizing a warm and approachable demeanor along with professional courtesy to establish positive rapport with the client, its employees, and its customers
  • Produced an optimized process for increasing accuracy, full transparency, and cohesion through comprehensive daily event reports, offering valuable perspectives on daily operations to facilitate thorough debriefings with the relieving officer on incoming deliveries, streamlining dispatch and ensuring precise tracking of company assets.

Technical Office Intern

New Jersey Institute of Technology (NJIT)
05.2009 - 11.2009
  • Transformed the learning experience for non-credit certification students by swiftly addressing and resolving issues, successfully re-enrolling 35% of affected students into appropriate programs through strategic use of telephone calls, computer software, and email communications
  • Improved office workflow and accessibility by strategically arranging certificate programs in alphabetical order, achieving a 40% decrease in retrieval time and enhancing the efficiency of the office file cabinets
  • Expedited learner outcomes and optimized operations by orchestrating the establishment of two functional computer labs, resulting in a 20% increase in advanced learning initiatives and a 30% acceleration in troubleshooting and connection issue resolution.

Education

BSD Unix Certificate -

New Jersey Institute of Technology
Newark, NJ

Google IT Support Professional Certificate -

Merit America
Virtual

Additional Skill Development -

Skills

  • Technical Support & Troubleshooting
  • Ticketing System
  • User Training & Support
  • Operating Systems Installation
  • Software Installation & Configuration
  • Customer Service
  • Windows
  • Linux
  • Domain Name System (DNS)
  • Networking
  • System Administration
  • Active Listening
  • Mileage Tracking
  • GPS Navigation

Websites

Timeline

Delivery Driver

DoorDash
01.2022 - Current

Porter

Performance Food Group
10.2019 - Current

Ride-share

Lyft/Uber
08.2017 - 02.2022

Allied Universal

East Brunswick
11.2012 - 10.2019

Technical Office Intern

New Jersey Institute of Technology (NJIT)
05.2009 - 11.2009

PC Technician

Contractor
08.1992 - Current

BSD Unix Certificate -

New Jersey Institute of Technology

Google IT Support Professional Certificate -

Merit America

Additional Skill Development -

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Marvin Golden