MARVIN GUTIERREZ SALGADO
Glendale,AZ
Summary
Dynamic professional with a proven track record at Kroger, enhancing supply chain efficiency and boosting customer satisfaction through exceptional service. Skilled in logistics analysis and customer service, adept at problem-solving and decision-making. Achieved significant improvements in operational workflows and customer loyalty, leveraging expertise in warehousing processes and client relations.
Overview
6
6
years of professional experience
Work History
Logistics Coordinator
Kroger
Phoenix, AZ
12.2021 - Current
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
- Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
- Enhanced supply chain efficiency by optimizing shipping schedules and routes.
Sales Associate
Lincoln
Phoenix, AZ
05.2021 - Current
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Logistics Loader
Kroger
Phoenix, AZ
08.2019 - 01.2020
- Checked inventory levels regularly to maintain optimal stock.
- Transported goods safely to designated storage areas.
- Operated forklifts and other machinery to move heavy items.
- Prepared goods for shipment to enhance delivery accuracy.
Lumber Sales Associate
Lowes
01.2019 - 04.2019
- Increased lumber sales by providing excellent customer service and in-depth product knowledge.
- Collaborated with team members to maintain a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Assisted customers with selecting the appropriate lumber for their projects, resulting in increased satisfaction and repeat business.
- Conducted regular inventory checks, ensuring accurate stock levels and timely reordering of products.
Education
Unfinished - Computer Software Engineer
Instituto Tecnologico De Zacatepec
Zacatepec, Morelos, MexicoHigh School Diploma - Computational Science
Colegio De Bachilleres Del Estado De Morelos
Chinameca, Morelos, Mexico 08.2017
Skills
- Problem-solving
- Decision-making
- Logistics analysis
- Customer service
- Warehousing processes
- Punctual and dependable
- Shipping documentation
- Shipping procedures
- Client relations
- Sales support
- Coding in HTML, JAVA, SQL, Python
- Electric repair
- Software support
Additional Information
- a pc builder enthusiasts having build 4 different computer, from putting all the pieces to get the computer running to troubleshooting software issues.
- Electronic repair as a hobby, buying broken electronics and trying to replace a broken screen or fixing a broken mother board is always a fun challenge.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Logistics Coordinator
Kroger
12.2021 - Current
Sales Associate
Lincoln
05.2021 - Current
Logistics Loader
Kroger
08.2019 - 01.2020
Lumber Sales Associate
Lowes
01.2019 - 04.2019
Unfinished - Computer Software Engineer
Instituto Tecnologico De Zacatepec
High School Diploma - Computational Science
Colegio De Bachilleres Del Estado De Morelos